Can't access island past 210 on iOS - island download not progressing

[Bubamara56]

Hello,

Upon completing the level 210 I was unable to proceed to the next island.

Usually, the island immediately after the one you are currently on is the one that has a lock icon. However, my screen is showing something bizarre: an island that is several clouds away is the one that is displaying the lock icon and a download progress (please see attached image). It seems to me that the island is not downloading properly and thus I am unable to continue. I have tried resetting the device, uninstalling/reinstalling the game and nothing worked.


1) Support ID: 48DEM4
2) iPad2
3) iOS 7.0.2

I hope you are able to help me resolve this bug.

Thank you!