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Thread: Shield Timer Issues

  1. #1
    Host(ess)
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    Jun 2013
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    Shield Timer Issues

    Hi Support Gurus,

    On several occasions we (several players) have experienced shield timer issues.

    An example is that a player has received an shield for 16 hours, then all of sudden the timer goes from 12 hours to 2 hours in an instant resulting in a shield for 4 hours only.

    Thanks.

    Zac

  2. #2
    Nightclub Owner
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    Mar 2011
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    Australia
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    I've reported this over
    Have a Castle Story question? Check this thread to see if it's already been answered. For reference info check here and here. Info on goals is here.

  3. #3
    Executive Chef ButterPanda's Avatar
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    Sep 2011
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    Quote Originally Posted by zacdac View Post
    Hi Support Gurus,

    On several occasions we (several players) have experienced shield timer issues.

    An example is that a player has received an shield for 16 hours, then all of sudden the timer goes from 12 hours to 2 hours in an instant resulting in a shield for 4 hours only.

    Thanks.

    Zac
    When does the shield timer become reduced amount of time? Does it happen when another player attacks you? Or when the shield is applied/equipped? Please let me know more details about how this is occurring and when this is occurring. Thanks. Also how often has this happened to you?
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  4. #4
    Executive Chef ButterPanda's Avatar
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    This issue has now been fixed. The Shields will no longer disappear.

    Please force close your game and restart your device.
    Need help? Contact TeamLava customer support at support@teamlava.com
    Find a bug? Report it here!
    Got a new device? Transfer your games here! If that doesn't work go here to transfer your games!
    Have Facebook or Twitter? LIKE and FOLLOW us here!
    Terms of Service: https://www.storm8.com/terms

  5. #5
    New Resident
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    Jul 2013
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    Approx. 8 hrs ago I purchased a 24 hr shield. 4 hrs ago I was attacked (& lost) and while I still have a shield it has 12.5 hrs remaining, whereas the shield I purchased should still have 16 hrs remaining. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. Same thing happened 7 days ago. Have now lost 34 crowns in these two attacks that should not have happened. Please rectify.
    You are sitting on a minefield with this game, yet will flop spectacularly if you don't get your act together.

  6. #6
    Executive Chef FrozenTurtle's Avatar
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    Quote Originally Posted by Leon1155 View Post
    Approx. 8 hrs ago I purchased a 24 hr shield. 4 hrs ago I was attacked (& lost) and while I still have a shield it has 12.5 hrs remaining, whereas the shield I purchased should still have 16 hrs remaining. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. Same thing happened 7 days ago. Have now lost 34 crowns in these two attacks that should not have happened. Please rectify.
    You are sitting on a minefield with this game, yet will flop spectacularly if you don't get your act together.
    Please email support@firemocha.com so we can further investigate the issue. Thanks!

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