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Thread: Gems not received

  1. #1

    Gems not received

    Every time I see a pop up that says I have received gems for leveling up in other games....I do not receive my gems. For instance I will get a pop up stating I have completed leveling up in bubble mania seasons and all I have to do is play a bingo game. So I do then it tells me I received 30 or 15 gems. I check and I have not received them! This has happened over and over again over a long period of time. This means I have missed out on a TON of gems! Makes me mad.

  2. #2
    Nightclub Owner
    Join Date
    Mar 2011
    Location
    Australia
    Posts
    8,805
    Have you tried force closing and restarting your game?
    Have a Castle Story question? Check this thread to see if it's already been answered. For reference info check here and here. Info on goals is here.

  3. #3
    Yes I have. It doesn't work.

  4. #4
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    You will need to send an email to support@teamlava.com so they can check your game.
    Please note that IOS players do not get Gems for downloading other games, or playing other TL games.
    Goals that do award Gems are unrelated to the Goals you mentioned.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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