Hello, I've been having the same issue for over two months now. I have raised two cases with TeamLava support with no resolution to date. I just keep receiving the standard auto response from TeamLava advising me that a case has been opened and assigning a case #.
Here are my details:
Storm ID: Oniru
City Name: Lekki
Device: Apple iPad 3 on IOS 5.1.1
Issue observed: completed the quests to get Thurston's helmet and pants but the game must have had a glitch because I no longer have both items in my inventory and I have been unable to give both items to Thurston again. I have the breastplate in possession but the other two items have not re-appeared for over two months now and I play this game pretty much everyday.
Cases with TeamLava Support: #619660, #628136