HELP - new phone and lost all of Castle Story

[alannamr]

Can someone please help me? I had got to level 20 of Castle Story but today I had to have my phone replaced. It has now completely lost everything and re-started at level1. Anyone know how to get back to where I was? I do know my Storm8 id.

Thanks

[kooky panda]

You can email support@teamlava.com and they can transfer your games.

You can transfer yourself here a few threads

Transfer Information

Storm 8 Transfer

If you have already set up a new storm ID on your new device, you will not be able to transfer yourself.

[alannamr]

Hi, thanks for this. I have set up a new Storm ID by accident! Can I delete and re-install?

[kooky panda]

Hi, thanks for this. I have set up a new Storm ID by accident! Can I delete and re-install?

I am sorry, but once you set up a new storm ID on the new device, you will not be able to transfer yourself.
You will need to send an email to support@teamlava.com so they can do the transfer .