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Thread: Game keeps crashing in mid-game

  1. #1

    Game keeps crashing in mid-game

    Playing the game on an android phone.
    The game keeps crashing and resetting in the middle of a session, losing me energy each time. This happens almost every session, and it is making the game practically unplayable.

  2. #2
    Farm Supplier BadCobra's Avatar
    Join Date
    Sep 2012
    Posts
    55
    We are sorry to hear about your issue and we have a few questions for you in order to fully investigate this matter:

    1) Have you tried resetting the game and/or the device?
    2) Is this the Storm8 ID where you see the issue?
    3) Does this occur on a particular level or at random?
    Last edited by BadCobra; 03-01-13 at 03:10 PM.
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  3. #3
    Have tried resetting both the game and the device, as well as reinstalling.
    It's actually my girlfriend who is experiencing this problem, so she is on a different Storm8ID. It occurs on every level, about 80-90% of the time.

  4. #4
    Farm Supplier BadCobra's Avatar
    Join Date
    Sep 2012
    Posts
    55
    Have your girlfriend give me her Support ID and the specifics of the problem (level, purchases made, when the game crashes) to support@Storm8.com. Sorry for the inconvenience.
    Need help? Contact TeamLava customer support at support@teamlava.com
    Find a bug? Report it here!
    Got a new device? Transfer your games here!
    Have Facebook or Twitter? LIKE and FOLLOW us here!

  5. #5
    Is the Support ID different from her Storm8ID?

  6. #6
    I would like to know if this is a known issue with Samsung phones.

  7. #7
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Quote Originally Posted by incrediblemachine View Post
    Is the Support ID different from her Storm8ID?
    Quote Originally Posted by incrediblemachine View Post
    I would like to know if this is a known issue with Samsung phones.
    Your girlfriends Storm ID.

    Not sure if this is limited to Samsung, but you can ask support this question.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  8. #8
    Grand Emperor
    Join Date
    May 2011
    Location
    USA
    Posts
    10,772
    I have a Samsung Galaxy SIII. I started playing when the goal came out - Friday? Thursday? I am on Level 28 and have not crashed yet.

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