Help Team Lava!!!!!
I had 24 gems saved up for expansion to a 11x14 and I accidentally pressed the holiday box icon!!!
I really don't have a need for the penguin (although it is cute). Is there any way you can undo my purchase??? (take back the penguin and give me my 24 gems back please!!!)
ID: bumaia
Don't count on it. TL never helps their customers!Originally Posted by Unregistered
You COULD Be Lying
Theres no way we would tell if your lying or not.
" I didn't want a holiday box" or what you would have said " I didn't want the item from the holiday box"
Who's "we"? Are you an employee of TL? It wouldn't surprise me if you were, such rudeness seems to be the norm around here. If TL really wanted to be fair about this, they would have a confirmation "Do your really want to purchase a Holiday Box?" or some such warning before proceeding with the sale. Holiday Boxes are are a gem trap. There is no way to know that you are going to purchase the thing especially for new users.
Why would they?
Thy make alot more money on people who "accidentally" press the wrong buttons.
Exactly! It's the usual "gimme all your money and shut the [edit]" business behavior that is just too wide spread in the business world. :-(
Last edited by trenae; 08-02-11 at 10:36 AM. Reason: language
Well seeing how this is my problem, I would also like to know who "we" are?? I've been playing Restaurant Story and Bakery Story for weeks now and I would never waste my money on any of the random boxes. It does suck that TL has the stupid icon at the beginning of the section but it shouldn't be hard to make a confirmation button (they do for selling stuff). Just take the the thing back!!!
I don't want to be mean about this but if nothing happens then I'm gonna take the others word about TL being rude and stingy with the players.
id: bumaia
I agree with Norman.. also if you're purchasing ANY of the magic box, holiday box, etc. it's a risk you're taking to get items not all have.. that's the cool thing about that.. ive myself tried it and haven't liked what i got but like i said.. i risked the 24 gems even though i had been saving them for a while..I am sorry to hear this happened.
There isn't an option to undo purchases made in-game. Also, support is not able to refund your Gems because they aren't able to verify if it's an accident. Although we would like to give players the benefit of the doubt, there are players who will take advantage of that. Hopefully this helps explain things a bit better even though it doesn't solve your issue.
Norman could also lowered the price of the Gems (:
Well this sucks....
Thank you anyways. I guess that I'll have to be more careful..(if I ever get that many gems again).I am sorry to hear this happened.
There isn't an option to undo purchases made in-game. Also, support is not able to refund your Gems because they aren't able to verify if it's an accident. Although we would like to give players the benefit of the doubt, there are players who will take advantage of that. Hopefully this helps explain things a bit better even though it doesn't solve your issue.
Does anybody know how much you get for selling the box items??? Is it worth it or should i just keep it??
Thanks
id:bumaia
That's a very unwise decision!I am sorry to hear this happened.
There isn't an option to undo purchases made in-game. Also, support is not able to refund your Gems because they aren't able to verify if it's an accident. Although we would like to give players the benefit of the doubt, there are players who will take advantage of that. Hopefully this helps explain things a bit better even though it doesn't solve your issue.
This customer and all the people reading this thread are gone. They will not purchase any of your gems again.
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