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Thread: Losing items after Adventures

  1. #101
    Rhino Keeper
    Join Date
    Nov 2012
    Posts
    412
    Quote Originally Posted by aimeeq View Post
    I just got an email that without a list of everything I lost they "can't investigate further". Roflmao! It goes by so fast! I don't care about anything but the stuff I listed!
    Too funny, how about the cost if the Adventure returned?

    The glitch happened to me again with a twist this time; after collecting and the items (what ever they were) vanished, the game took a dump and I rebooted the game and was able to instantly recollect from the castle. Different items produced, but at least I didn't get hosed this time.

    Now as soon as the items appear, I tap them to bring them into inventory.

  2. #102
    Just got an email from teamlava. The bug should now be fixed. They advised me to reinstall my game, so i did. And guess what? Found the lost items in my inventory. Thanks Teamlava!

  3. #103
    I lost a Royal Cow after an adventure quest (placed it on a spare spot and then it disappeared a few minutes later) but within 3-4 days upon reporting it to TeamLava, they promptly fixed the bug. All I then had to do was uninstall the game, reboot my ipad, reinstall the game and my missing reward was found in my inventory. I am happy with their speedy response.

  4. #104
    I tried deleting and reloading. No luck, and I just keep getting the same request for more info. I provided all this info in my original request, but I sent it again.

    If this is a known issue, why am I getting the runaround? I really just want my orange tree back. That's all.

  5. #105
    New Resident
    Join Date
    Jan 2013
    Posts
    2
    I don't know if this is the same issue, but I just lost the "Hearty feast" I had for the roaming bandits adventure... The keep is not doing any adventure atm, and I do still have the swords, but the Hearty feast is gone ://

    I guess I have to send a mail to support, right?

  6. #106
    Executive Chef
    Join Date
    Dec 2011
    Posts
    1,200
    Quote Originally Posted by onyxplay View Post
    I don't know if this is the same issue, but I just lost the "Hearty feast" I had for the roaming bandits adventure... The keep is not doing any adventure atm, and I do still have the swords, but the Hearty feast is gone ://

    I guess I have to send a mail to support, right?
    I just lost my hearty feast too.

  7. #107
    Fashion Designer
    Join Date
    Aug 2012
    Posts
    657
    I lost two wisps lantern and a luminal essens today, do i have to send an email or just reinstall my game? It bugs me cause it took a long time to first get the coal to make 11 earth wisp thats needed to make the essence and lanterns

  8. #108
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Quote Originally Posted by onyxplay View Post
    I don't know if this is the same issue, but I just lost the "Hearty feast" I had for the roaming bandits adventure... The keep is not doing any adventure atm, and I do still have the swords, but the Hearty feast is gone ://

    I guess I have to send a mail to support, right?
    Quote Originally Posted by AuntyRose32 View Post
    I just lost my hearty feast too.
    This is a new issue. There was a fix. Try restarting your device.
    If you are still losing items, send an email to support@teamlava.com

    https://forums.teamlava.com/showthrea...93-Buggy-today


    Quote Originally Posted by mammami08 View Post
    I lost two wisps lantern and a luminal essens today, do i have to send an email or just reinstall my game? It bugs me cause it took a long time to first get the coal to make 11 earth wisp thats needed to make the essence and lanterns
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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