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Thread: 3rd shard, finally got it and it glitched itself gone

  1. #1

    3rd shard, finally got it and it glitched itself gone

    Same bug that hit me with the armor quest hit me with the 3rd shard. I collected it, finally, and filled what I could. Coins, petals, and 34/40 of glimmer dust. Then the game hiccups, the tablet is untapped, and I have no 3rd shard or quest for it, and tablet doesn't give it again.

    To add insult to injury, all those purple petals and glimmer are gone. I could deal with collecting the armor quest a 2nd time, but I've spent waaaay too long collecting from the tablet to just idly take this one on the chin, assuming i even CAN still get it. Please help me replace the shard, as I enjoy the game immensely and would like to continue playing it.

    Thanks!

  2. #2
    Executive Chef
    Join Date
    Aug 2012
    Location
    Polarland
    Posts
    1,156
    What kind of glitch is this? I mean, I could understand if you lost your shard and got back your stuff. But losing the shard AND your petals, coins and glimmerdust? That simply does not make sense.
    I would contact TL at support@teamlava.com and ask for it to be fixed: ideally, you should get your shard back. Second option, get your coins, petals and GD

  3. #3
    It's a weird bug. It's almost like those rare times when the game hiccups and you lose the last 10 seconds or so, with the little knight running on your screen to tell you the game is loading. I got the quest, read the dialogue, filled the quest reqs minus the last 6 GDs (I had been using GD for stuff, not knowing this was coming), scrolled to the top to read what the reward was, and the little knight started running on that quest screen. It loads, and tablet is uncollected again plus I'm out the items. Bleh.

    I'll try to contact that email addy tho thanks! I feel for anyone else who gets hit by this.

  4. #4
    Fashion Designer
    Join Date
    Jan 2013
    Posts
    692
    It's stories like this that worry me, and it's really unsettling for something rare like a shard. Seems like the devs might need to look into rethinking their sync, and keep items, quests, status on the client until actually validating that all transaction and status data has been successfully copied to the server. Just a thought from a data integrity perspective (InfoSec) ...

  5. #5
    Executive Chef
    Join Date
    Oct 2012
    Location
    New Zealand
    Posts
    2,419
    Quote Originally Posted by CottageRose View Post
    It's stories like this that worry me, and it's really unsettling for something rare like a shard. Seems like the devs might need to look into rethinking their sync, and keep items, quests, status on the client until actually validating that all transaction and status data has been successfully copied to the server. Just a thought from a data integrity perspective (InfoSec) ...
    This post would be good posted on the bug and feedback forum

  6. #6
    I got the shard but no quest! I'm waiting to see if I have to collect from the tablet again to see if the quest will pop up then

  7. #7
    Nightclub Owner
    Join Date
    Mar 2011
    Location
    Australia
    Posts
    8,805
    Quote Originally Posted by justinbieber4444 View Post
    I got the shard but no quest! I'm waiting to see if I have to collect from the tablet again to see if the quest will pop up then
    Have you double checked that the shard is still in your inventory? If it's not there may have been a synch issue meaning that the shard didn't stay in your account. If you have the shard and haven't had the goal email support@teamlava.com with your ID, game and issue.

  8. #8
    Nothing yet from my email. What's general turnaround for support tickets?

    Every time I click the tablet now a little piece of me feels cheated when I get nothing after having gotten and lost it already :/

  9. #9
    Nightclub Owner
    Join Date
    Mar 2011
    Location
    Australia
    Posts
    8,805
    It can take a couple of business days. Don't forgot that there's been a holiday so there would be less people working.

  10. #10
    Got stupid lucky and got the third shard again. Beats the heck out of the weeks of waiting for each of the other shards!

    Now I just gotta reacquire the GD and petals...

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