Have a new device? Restore your original account here!

[sehana]

Hi please help, My storm8id is Thainethenoob and my restaurant- is in danger, for i did (could not) not check for 3days. it keeps on saying there's internet issue when there's not. Please help me, i understand what you wrote but i can't even open on my restaurant story app to see my restaurant so pleeeeeeeeeeeeeeeease help asap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Have you tried to remove the app from background tasks? Have you tried to restart the device?

[stacy_lou]

Hi I have 2 phones, can I have the same account on both phones or will it erase if I transfer it to my other phone??

[sehana]

Hi I have 2 phones, can I have the same account on both phones or will it erase if I transfer it to my other phone??

can't have the same account on 2 devices. one ID per device.

[OnCloudDivine]

What is the process if you cannot/didn't set a password on your old device? Follow the level 2 + contact approach?

[FrozenTurtle]

Hi please help, My storm8id is Thainethenoob and my restaurant- is in danger, for i did (could not) not check for 3days. it keeps on saying there's internet issue when there's not. Please help me, i understand what you wrote but i can't even open on my restaurant story app to see my restaurant so pleeeeeeeeeeeeeeeease help asap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

What is the process if you cannot/didn't set a password on your old device? Follow the level 2 + contact approach?

Both of you will need to email us at support@teamlava.com for further assistance.

[angel240309]

I just send my id to teamlava email..n what should i do after that?

[angel240309]

I want bk my fashion story in new device ...arghhhhh...

[kooky panda]

I just send my id to teamlava email..n what should i do after that?

I want bk my fashion story in new device ...arghhhhh...

You will need to wait for a support agent to respond to your email.
It can take 3-5 business days.
Make sure you watch you email and respond back to any questions they may ask.

[chloefung]

Can u help to delete the account of new device? Because i did not see the method before i transfer the account.

[sehana]

Can u help to delete the account of new device? Because i did not see the method before i transfer the account.

If you have an extra device, you use that to transfer the new account to it. Then transfer the ID you want, to the new device.