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Thread: Current Known Bugs and Issues for Jewel Mania

  1. #11
    New Resident
    Join Date
    Mar 2013
    Posts
    1
    Connection failed to facebook since last update of game. I cannot use the new feature to have friends sendingenergy.
    Support id: suffr7
    Device ipad mini
    Ios 6.1.2
    Game version 1.1.3

  2. #12
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,964
    New Update in itunes. version 1.1.4
    bug fixes
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #13
    New Resident
    Join Date
    Mar 2013
    Posts
    3
    I have the same problem! Can't connect my Facebook account. Due to this failure i can't earn my bonus 40 golds... My Id:Mansurik; Device ipad3; IOS 6.1.3; Game version is 1.1.4

  4. #14
    New Resident
    Join Date
    Mar 2013
    Posts
    2
    Support ID: KXDBUVS
    Device: iPhone 5
    Device OS: iOS 6.1.3
    Game Version: 1.1.4

    I was replaying puzzle #18 (the last level in area #3 working) to get a 3-star rating before I moved on to the next area. After I finally got the 3-star rating, I tried move on to area 4, but I got the message "Oh Darn! Downloading. Please wait..." When I try to go back to area #3 (or area #2), I get the same message. The only area I can access is area #1 (the starter area, puzzles #1-6). It has been about 16 hours since I started receiving this error message. Not sure if it matters, but I have had consistent internet access the whole time (I have been playing other TeamLava games, Bakery Story and Pet Shop Story) in the meantime with no connection troubles).

  5. #15
    New Resident
    Join Date
    Mar 2013
    Posts
    1
    I am having the exact same problem. This is especially irritating because I had just purchased $35 worth of gold bars. Please fix this problem!

  6. #16
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,964
    New Update in Itunes. Version 1.1.5
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  7. #17
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,964
    New update Itunes Version 1.1.6
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  8. #18
    New Resident
    Join Date
    Apr 2013
    Posts
    2
    iPhone 4S with the most recent iOS and version of the game. Yesterday I was playing and passed level 93 with 3 stars, an was awarded an achievement of two keys for breaking all the blocks in level 94. This morning when I opened the game, it showed that level 93 had not been passed but I still retained the two keys. When I tried playing level 93 again, the round ended as soon as it began and my energy was taken.
    I have tried restarting the program without success. If I delete the game and restart, will I lose my levels? I don't want to spend time beating level 93 again.

  9. #19
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,964
    Quote Originally Posted by ascorsone View Post
    iPhone 4S with the most recent iOS and version of the game. Yesterday I was playing and passed level 93 with 3 stars, an was awarded an achievement of two keys for breaking all the blocks in level 94. This morning when I opened the game, it showed that level 93 had not been passed but I still retained the two keys. When I tried playing level 93 again, the round ended as soon as it began and my energy was taken.
    I have tried restarting the program without success. If I delete the game and restart, will I lose my levels? I don't want to spend time beating level 93 again.
    You will not lose your game if you delete and redownload.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  10. #20
    New Resident
    Join Date
    Apr 2013
    Posts
    2
    Redownloading the game did not restore the lost level or energy.

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