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Thread: Not receiving rewards

  1. #1
    New Resident
    Join Date
    Nov 2012
    Posts
    3

    Thumbs down Not receiving rewards

    I completed 2 quests today and never received my rewards .
    1st quest was to forge 5 long swords and receive 6 diamonds and 1500 coins
    The 2nd quest was completing the bandit quest 3 x and was supposed to get 10 diamonds but don't recall the. Coin amount but am fully aware I didn't receive it as I know my coins stayed the same .

  2. #2
    Senior Moderator
    Join Date
    Mar 2011
    Location
    SoCal
    Posts
    7,415
    Try restarting your device. If they still don't appear, email support@teamlava.com Gige them your ID, which game, and the information you provided here.
    Whenever you are having issues, try these two things first - restart your device,
    and delete and reinstall the app. Your progress is saved on TLs servers.
    Contact me by PM

  3. #3
    New Resident
    Join Date
    Nov 2012
    Posts
    3
    I have done all that you advised , thank you .
    ����

  4. #4
    New Resident
    Join Date
    Nov 2012
    Posts
    3
    Again today I did not receive my rewards for completeing Ivy's house. I have submitted tickets regarding all 3 incidents, but it is very discouraging to have to submit a new ticket each time.
    I haven't made ant changes to my device and have not made any updates since I started to play Castle Story.
    I don't understand why it's happening now other than its a technical issue with gameplay.

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