That's something that everyone asked for but got nothing after all these years.
If you do happen to lose gold by mistake, try emailing TL to see if they refund it for you. A recent case I saw a successful refund
That's something that everyone asked for but got nothing after all these years.
If you do happen to lose gold by mistake, try emailing TL to see if they refund it for you. A recent case I saw a successful refund
625 unique dragons
- 9/9 Prime dragons
- 5 Demolition dragons
- 12/13 Gold producing dragons
- 19/20 Diamond dragons (All LV15)
I wouldn't be so angry if Diamond dragons weren't so much better than everything else in this game and weren't impossible to get normally. It's just frustrating how a small mistake can set you back so much. And I know there is no way support will help. If they can't help with a measly 25 gold I'm SOL with the 217 or whatever it was. I'm getting real close to just uninstalling and not looking back
Yup, I have lost gold in the past as well but got nothing from them. But a recent case on the forum got a refund.....
625 unique dragons
- 9/9 Prime dragons
- 5 Demolition dragons
- 12/13 Gold producing dragons
- 19/20 Diamond dragons (All LV15)
I also accidentally purchased a 400 gem dragon in a delayed pop-up on the account I play with my son. TL wouldn't refund. So we've deleted both his account and mine. They've lost 2 paying customers who had been playing for about a year each. Most horrendous customer service policies that I've ever seen.Originally Posted by gracefullyclumsy
![[S8] Elsa's Avatar](image.php?s=0b7812c5bf1955296b8e12772a4b6c51&u=154&dateline=1550170913 "[S8] Elsa's Avatar")
Can you send me your ticket number via PM? I don't see a ticket for you.
Last edited by [S8] Elsa; 02-11-15 at 04:01 PM.
Elsa, instead of solving the problem after the fact why does TL not resolve the root issue to begin with? Saves a lot of trouble and most likely would free up the support staff to deal with other issues.
Last edited by freshfunin2008; 02-13-15 at 03:56 PM.
So you're gonna help him but no one else?
I ask the same question.
Already lost gold on soccer world event, I didn't even saw the world event pop up progress, my game just froze and spent my precious gold, 416 to the garbage. I won all the World events without spending 1gold, but no, I wasn't refund like most of us that didn't even saw the purchase being made, it only happened without we even seeing.
Oh wow, just noticed this is a two and a half year old thread and STILL TL has done nothing to solve the biggest issue with this game...
lol nice reminder
625 unique dragons
- 9/9 Prime dragons
- 5 Demolition dragons
- 12/13 Gold producing dragons
- 19/20 Diamond dragons (All LV15)
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