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Thread: Current Known Bugs and Issues for Castle Story

  1. #1001
    Rhino Keeper
    Join Date
    Jan 2013
    Posts
    215
    Are Samsung tablets supported? I have 16gb on this device and have only used 3. But the minute I updated tonight after bring prompted, I barely get to select anything when it crashes. My wifi connection is fine. I have cleared cache and data on all my apps. I think I have sent at least 6 reports I the last hour.

    this update is just not working for me


    Samsung Tab 10.1. 2
    android version 4.2.2
    ID mayennalee
    kingdom HappyCatville

  2. #1002
    I've got an LG G4 and ever since I upgraded, if my phone goes to sleep while the game is active, the phone does not want to wake up. Sometimes I even have to take the battery out to restart.

  3. #1003
    Rhino Keeper
    Join Date
    Mar 2012
    Posts
    191
    Quote Originally Posted by nortonmalc View Post
    I've got an LG G4 and ever since I upgraded, if my phone goes to sleep while the game is active, the phone does not want to wake up. Sometimes I even have to take the battery out to restart.
    Me too, same phone same issue. I'll have to quit playing at this rate.

  4. #1004
    Rhino Keeper
    Join Date
    Jan 2013
    Posts
    215
    Quote Originally Posted by mayennalee View Post
    Are Samsung tablets supported? I have 16gb on this device and have only used 3. But the minute I updated tonight after bring prompted, I barely get to select anything when it crashes. My wifi connection is fine. I have cleared cache and data on all my apps. I think I have sent at least 6 reports I the last hour.

    this update is just not working for me

    Samsung Tab 10.1. 2
    android version 4.2.2
    ID mayennalee
    kingdom HappyCatville



    Further to this.

    I have had to go and disable all my notifications for other apps. Everytime a notification comes through the whole thing crashes. Problem is, that even the notifications for the game cause it to crash.

    How much RAM is required to use this game? I have 800 and due to cleaning up my 'older' device, I now have at least half of that everytime I open the game - I check - yet, it still crashes.

    I have tried all the 'tricks' - force closing; unistalling/reinstalling etc. Nothing is working to make this game NOT crash.

  5. #1005
    Rhino Keeper
    Join Date
    May 2014
    Posts
    174
    I've not been able to load any free gift videos when clicking on the icon on the left! It keeps saying video failed to load and I had the same issue for the bonus coin video that comes up when you open the game for the first time of the new day!

  6. #1006
    Senior Moderator kooky panda's Avatar
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,662
    Quote Originally Posted by alexsjusa View Post
    I've not been able to load any free gift videos when clicking on the icon on the left! It keeps saying video failed to load and I had the same issue for the bonus coin video that comes up when you open the game for the first time of the new day!
    Try force closing out your game. If you still have issues with this loading, please send an email to support@storm8.com for assistance.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  7. #1007
    Rhino Keeper
    Join Date
    Jan 2013
    Posts
    215
    Re my posts 1001 & 1004. Do I need to send an email to Support? I'm not sure what the best way to get this issue resolved is.
    thanks

  8. #1008
    Moderator SpiritWind00's Avatar
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    Jun 2013
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    The Glimmerwood!
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    11,207
    Quote Originally Posted by mayennalee View Post
    Re my posts 1001 & 1004. Do I need to send an email to Support? I'm not sure what the best way to get this issue resolved is.
    thanks
    10: Troubleshooting wifi! - link to the Hub post. Try the suggestions in this linked thread....

    and this new thread too: Game Crashing? | Can't log in? | Please read and try these tips before posting

    If it continues, then yes you may need to email Support.

  9. #1009
    Rhino Keeper
    Join Date
    Jan 2013
    Posts
    215
    Thanks SW, I appreciate the response. Will have a look at the links you provided.

  10. #1010
    Fashion Designer DragonWished's Avatar
    Join Date
    Apr 2014
    Posts
    948
    I'm running game version 1.5.0.6 on a Samsung 10.2 tablet. Most of the issues plaquing this new Android app have resolved themselves.

    However, the videos fail to load more often than not. Occasionally one will play then it stops for days at a time. I've performed all the diagnostics over and over.

    Is S8 working on this issue because if they are I can wait. Not terribly interested to pile email onto support and wait more than 4 months for attention (which is what happened the last time I contacted support after a major upgrade failure).

    Thanks for your attention!

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