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Thread: Current Known Bugs and Issues for Castle Story

  1. #1561
    Moderator SpiritWind00's Avatar
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    Quote Originally Posted by clm1129 View Post
    Thank you for your help! I used the contact in the settings in the app yesterday. I got a ticket number in my email. Is that the correct way to do it?
    Yes that's it exactly! It brings up the same website as the link above.

  2. #1562
    Moderator SpiritWind00's Avatar
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    Quote Originally Posted by clm1129 View Post
    I am having an issue with a tinkers tale. The flying wings goal has been locked for days. I?m on iOS 12.3.1. How can I get it to unlock?
    This has been resolved for you good luck with the rest of the event.

  3. #1563
    Once again I've been charged for gems but not had them credited to my account, this is impacting my gameplay, am I the only one having this issue? I only need two more items from the Baron's tent and I have three days left to get them, but I need to buy more rotten cabbages or I'm outta luck again

  4. #1564
    Moderator SpiritWind00's Avatar
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    Quote Originally Posted by allisonoconnell View Post
    Once again I've been charged for gems but not had them credited to my account, this is impacting my gameplay, am I the only one having this issue? I only need two more items from the Baron's tent and I have three days left to get them, but I need to buy more rotten cabbages or I'm outta luck again
    I saw your same post in the Barons thread and responded there. Posting duplicate questions/posts is against the forum rules. Will leave this time bc of time to action your issue.
    Unfortunately the forum can't help with gem issues. You need to lodge a Support form. Click here to contact S8 Support.

  5. #1565
    Farm Supplier
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    In No Strings Attached event I have got over 1000 roses and received transfiguration potion, but when I go to potion shop to make Gertrude, the potion is not there?? Anyone else have this problem? I have got a ticket from S8 and awaiting a reply.

  6. #1566
    Yes, same thing happend to me
    Hoping for a quick fix

  7. #1567
    Moderator SpiritWind00's Avatar
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    Quote Originally Posted by triplescream View Post
    Yes, same thing happend to me
    Hoping for a quick fix
    Quote Originally Posted by Pippinville View Post
    In No Strings Attached event I have got over 1000 roses and received transfiguration potion, but when I go to potion shop to make Gertrude, the potion is not there?? Anyone else have this problem? I have got a ticket from S8 and awaiting a reply.
    Will also flag with S8

  8. #1568
    Quote Originally Posted by SpiritWind00 View Post
    Will also flag with S8
    Thanks, and now it’s fixed (doing the happy dance)

  9. #1569
    Has anyone else lost beast master points? I have two devices with the same game and I was wondering if that was the issue. I somehow lost 600 points 😱

  10. #1570
    I have the same thing as above for “no strings” .... gertrude’s in the potion shop but the potion has gone to make her with
    Last edited by mullengandra; 07-15-19 at 04:26 AM. Reason: New to forum and didn’t explain well

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