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Thread: Current Known Bugs and Issues for Castle Story

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  1. #1
    Senior Moderator
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    Current Known Bugs and Issues for Castle Story

    Current version of the game:
    iOS - 1.2.5
    Making sure you are using the most current version can help with many problems.


    Quote Originally Posted by PikaSquirrel View Post
    Regarding the issue with crashing on iPad 1, we still support devices running iOS 5+. As you expand and add more items to your board, it becomes more difficult for your device to handle the game as it requires a lot of resources. We can try storing a few items for you so there are less items that will need to load and help with the game crashing.
    If you would like to report a bug in Castle Story, please make sure to include the following:

    1. Your device (iOS, Android, please be as specific as possible) and it's version number
    2. Your games version (this can be found on the bottom of the Help/FAQ page)
    3. A description of the problem, and what you were doing when the problem occurred
    4. If possible, a screenshot of the problem

    iOS General Issues
    To check for your device version - go to Settings, General, About - Version
    To check for game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Store, search game name (or teamlava), click on app, on the left side, under the logo it will show current game version

    If your iOS device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game
    Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.
    For newer devices (iPod Touch 4th Gen and newer, iPhone 3G and newer, all iPad versions [possibly other devices]) - close out background running apps. Double tap the home button, when the screen raises up, hold the app until it starts shaking. Press the red minus symbol to close.

    This thread should be read by everyone! Great for new and experienced members alike

    Forum Rules

    Transferring games - Several different ways to transfer. Make sure you have downloaded all TL games you want transferred before starting. You can not have only one game transferred, and leave others on the current device. And there is no option to play the same game with the same ID on multiple devices.

    Notifications - Make sure the notification options are set to ON in BOTH the game settings and the device settings. If both settings are on, but you're still not receiving notifications, please send an email to support@teamlava.com so they can check you game.

    Blocked comments - currently not available in game. If you have received this message while trying to post on a players wall, it is most likely that your game is out of sync. Exiting out of the wall, then returning and posting again seems to clear it up.

    Purchased Gems (Gold) not showing up - try restarting you device, and even deleting and reinstalling the app. Your progress is saved on TLs servers. If these do not work on returning your gems or item, then you would need to contact support@teamlava.com You will need to provide your ID, date of incident, type of transaction, and receipt of transaction.

    Blank screen for Gem (Gold) Purchasing (iOS only) - See thread, it has the original suggestion, and a few other suggestions that do not involve restoring.

    Crashing on older devices - TL has been notified of the problem.

    About the forum - if you can't find a post you made - go to your profile, on the left side, look under "Find All Posts". Your post may have been in the wrong place, or merged with an existing thread. If you still can't find your post, you can file a Forum Dispute and a Community Manager will respond to you (the Dispute Forum is a private conversation between you and the CMs).
    Last edited by kooky panda; 10-27-14 at 11:52 AM. Reason: update
    Whenever you are having issues, try these two things first - restart your device,
    and delete and reinstall the app. Your progress is saved on TLs servers.
    Contact me by PM

  2. #2
    Nightclub Owner
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    Mar 2011
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    When this game started we were unable to gift neighbours. I've had neighbours report that they have received gifts from new neighbors. If they gift back and select everyone they can gift everyone. If they just go into their neighbour list there's no option. Safe to assume gifting will be available for everyone after the update?

  3. #3
    Senior Moderator kooky panda's Avatar
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    New version update in app store. Version 1.1.5
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  4. #4
    Rhino Keeper
    Join Date
    Nov 2012
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    412
    Quote Originally Posted by kooky panda View Post
    New version update in app store. Version 1.1.5
    All that is listed on the update list is "Bug Fixes Galore!"

    As it is standard to list what bugs have been addressed, any reason thus information is not presented?

  5. #5
    Senior Moderator kooky panda's Avatar
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    New version update (IOS) in app store!
    Version 1.1.7
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  6. #6
    Host(ess) Tinks1950's Avatar
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    Apr 2014
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    Lake filled Michigan ��
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    Do you have any info on how to get back to pre-update status for iPad 1 users? I just paid for Gemma when I lost ability to play. Real rip,off don't ya think?

  7. #7
    Rhino Keeper
    Join Date
    Feb 2014
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    Canada
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    I have ipad version 7.1.1 and Castle story version 1.1.8. I've lost coins overnight (thousands+). I have force closed the game and restarted it and still lost coins. then I stupidly started to play again and lost another 10,000 coins. Help please

  8. #8
    Senior Moderator kooky panda's Avatar
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    New Update in iTunes! Version 1.2.4
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  9. #9
    Farm Supplier
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    Mar 2014
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    Quote Originally Posted by kooky panda View Post
    New Update in iTunes! Version 1.2.4
    Thanks for this new version

    It would be nice to know which issues have been improved in this update. Any advantage in some randomized items really hard to obtain such as golden apples, dragon eggs, magic-cement, gems, boar tusks...? Or just some bugs corrections?

    Regards!!

  10. #10
    Executive Chef
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    Apr 2012
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    I dont have gifting

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