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Thread: Previously purchased items missing from design tab

  1. 08-21-12, 09:00 PM #1
    lioness9073
    lioness9073 is offline
    Farm Supplier
    Join Date
    Dec 2011
    Posts
    56

    Angry Previously purchased items missing from design tab

    I haven't played NS in awhile, but when I returned, I noticed that a LOT of items I previously purchased have disappeared when I select design tab:

    Space stage
    Triple TV
    Monitor wall
    ATM
    Dance hall speakers
    Modern light
    Misc tables & chairs

    I haven't sold any of these items because I like to redecorate a lot. Some of the items I paid cash for, but I'm upset at the ones where I spent actual gems? I haven't changed devices or user ID.

    Anyway to recover the items lost? August - December 2011 was the last time I would have had these items in my storage.
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  2. 08-21-12, 09:17 PM #2
    greygull
    greygull is offline
    Senior Moderator
    Join Date
    Mar 2011
    Location
    SoCal
    Posts
    7,415
    Email support@teamlava.com Give them your ID and what's happened. They'll be able to to look into your game.
    Whenever you are having issues, try these two things first - restart your device,
    and delete and reinstall the app. Your progress is saved on TLs servers.
    Contact me by PM
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