Current Known Bugs and Issues for Bubble Mania

[kooky panda]

Current version of the game:
iOS - 1.6.3

Android - 1.1.4.4
Kindle Fire - 1.1.4.2
Making sure you are using the most current version can help with many problems.


If you would like to report a bug in Bubble Mania, please make sure to include the following:

1. Your device (iOS, Android, please be as specific as possible) and it's version number
2. Your games version (this can be found on the bottom of the Help/FAQ page)
3. A description of the problem, and what you were doing when the problem occurred
4. If possible, a screenshot of the problem

iOS General Issues
To check for your device version - go to Settings, General, About - Version
To check for game version in game:
Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
To check for game version if you can't open the game:
Open App Store, search game name (or teamlava), click on app, on the left side, under the logo it will show current game version

If your iOS device is having issues, make sure you've tried the following:
Restart your device
Delete and reinstall the game
Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.
For newer devices (iPod Touch 4th Gen and newer, iPhone 3G and newer, all iPad versions [possibly other devices]) - close out background running apps. Double tap the home button, when the screen raises up, hold the app until it starts shaking. Press the red minus symbol to close.

Android General Issues
To check your device version - go to Settings, About Phone, Android Version *note - you can check for updates in About Phone, System Updates
To check game version in game:
Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
To check for game version if you can't open the game:
Open App Market/Google Play, either go to My Apps, or search game name (or teamlava), click on app, open Description information, on the bottom it will show the current game version

If your Android device is having issues, make sure you've tried the following:
Restart your device
Delete and reinstall the game *note - reinstalled games will need to be moved to the SD card again
Move game to the SD Card - go to Settings, Apps, specific game, click "Move to SD Card" or "Move to Internal Storage"
Clear cache - go to Settings, Apps, specific game, click "Clear Cache"
You can use a task ****er/manager to help free up memory for your device

Kindle General Issues
To check for your device version - Go to Settings, More, Device, System Version
To check game version in game:
Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
To check for game version if you can't open the game:
Open Amazon Market, search game name (or teamlava), scroll down to see current version

If your Kindle is having issues, make sure you've tried the following:
Restart your device
Delete and reinstall the game
Go to Settings, More, Applications - find your game, click, clear cache
If you're not able to get into the game - Go go Settings, Wifi, turn wifi off then back on

This thread should be read by everyone! Great for new and experienced members alike

Forum Rules

Transferring games - Several different ways to transfer. Make sure you have downloaded all TL games you want transferred before starting. You can not have only one game transferred, and leave others on the current device. And there is no option to play the same game with the same ID on multiple devices.

Notifications - Make sure the notification options are set to ON in BOTH the game settings and the device settings. If both settings are on, but you're still not receiving notifications, please send an email to support@teamlava.com so they can check you game.

Purchased Gems (Gold) not showing up - try restarting you device, and even deleting and reinstalling the app. Your progress is saved on TLs servers. If these do not work on returning your gems or item, then you would need to contact support@teamlava.com You will need to provide your ID, date of incident, type of transaction, and receipt of transaction.

Blank screen for Gem (Gold) Purchasing (iOS only) - See thread, it has the original suggestion, and a few other suggestions that do not involve restoring.

About the forum - if you can't find a post you made - go to your profile, on the left side, look under "Find All Posts". Your post may have been in the wrong place, or merged with an existing thread. If you still can't find your post, you can file a Forum Dispute and a Community Manager will respond to you (the Dispute Forum is a private conversation between you and the CMs).

[ElyseNichole]

I have IOS 6, game version 1.1.1,
I was playing Bubblemania, it told me multiple times that the game had been updated and was about to refresh. I hit Okay and the game refreshed everything I'd just done. This started to get very annoying after about three times having to repeat levels 21 and 22 because this kept happening. I restarted my phone but that did not help so I decided to just leave it alone for a bit. I retried about a half hour later and found a screen which offered the menu options and all the icons that show my number of gems and what not but no islands. All that's there is ocean. I've include a picture. I uninstalled the game, restarted my phone, reinstalled the game, and restarted my phone again. I'm not sure what else to do with it. My boyfriend's game is working fine so I feel there is just something wrong with mine. Hope you can help. Thanks, Elyse.

[xander_98]

I have this exact same problem. Same level, done all the same troubleshooting and left with a blank screen for all my efforts.
Any help would seriously be appreciated!

[DaojinWildfire]

I have IOS 6, game version 1.1.1,
I was playing Bubblemania, it told me multiple times that the game had been updated and was about to refresh. I hit Okay and the game refreshed everything I'd just done. This started to get very annoying after about three times having to repeat levels 21 and 22 because this kept happening. I restarted my phone but that did not help so I decided to just leave it alone for a bit. I retried about a half hour later and found a screen which offered the menu options and all the icons that show my number of gems and what not but no islands. All that's there is ocean. I've include a picture. I uninstalled the game, restarted my phone, reinstalled the game, and restarted my phone again. I'm not sure what else to do with it. My boyfriend's game is working fine so I feel there is just something wrong with mine. Hope you can help. Thanks, Elyse.

I have this exact same problem. Same level, done all the same troubleshooting and left with a blank screen for all my efforts.
Any help would seriously be appreciated!

Sorry to hear about this issue. We currently have our engineers looking into why the islands have gone into hiding. We will try to get this fixed as soon as possible so you can get back to popping bubbles!

I hope the islands didn't sink to the bottom...

[DaojinWildfire]

Great news!! We found the islands! They have floated back onto the screen. You can fix this issue and get back to saving the adorable critters by force closing the app!

[ElyseNichole]

My game is working now. Thanks!!

[kooky panda]

New IOS Update- version 1.3.2 released in itunes today.

[kooky panda]

New update today. IOS- version 1.3.3

[missysayhi]

I have an iPhone 3G. When I pull the game up, the numbers with Steve's come up, but not the islands. I can play the game, but I never see an island. I've uninstalled and reinstalled the game, and I've done a forced shut down. My storm8 ID is missysayhi.

[missysayhi]

I'm sorry, the numbers with STARS come up... Stupid auto correct...