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Thread: Current and Known Bugs and Issues for City Metro

  1. #1
    Senior Moderator kooky panda's Avatar
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    Current and Known Bugs and Issues for City Metro

    Current versions of the game:
    iOS - 1.0.2 (8-6-2013)
    Halloween - 1.0.2

    Making sure you are using the most current version can help with many problems.

    When reporting a bug or glitch, please provide the following information:

    1. Your device (iOS, Android, please be as specific as possible) and it's version number(check under settings-device )
    2. Your games version (this can be found on the bottom of the Help/FAQ page)
    3. A description of the problem, and what you were doing when the problem occurred
    4. If possible, a screenshot of the problem

    iOS General Issues
    To check for your device version - go to Settings, General, About - Version
    To check for game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Store, search game name (or teamlava), click on app, on the left side, under the logo it will show current game version

    If your iOS device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game
    Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.
    For newer devices (iPod Touch 4th Gen and newer, iPhone 3G and newer, all iPad versions [possibly other devices]) - close out background running apps. Double tap the home button, when the screen raises up, hold the app until it starts shaking. Press the red minus symbol to close.

    This thread should be read by everyone! Great for new and experienced members alike

    Forum Rules

    Transferring games - Several different ways to transfer. Make sure you have downloaded all TL games you want transferred before starting. You can not have only one game transferred, and leave others on the current device. And there is no option to play the same game with the same ID on multiple devices.

    Weekly Updates - Some will receive update on Thursday, some will get them on Tuesday. It has nothing to do with the device you are on.

    Notifications - Make sure the notification options are set to ON in BOTH the game settings and the device settings. If both settings are on, but you're still not receiving notifications, please send an email to support@teamlava.com so they can check you game.

    Blocked comments - currently not available in game. If you have received this message while trying to post on a players wall, it is most likely that your game is out of sync. Exiting out of the wall, then returning and posting again seems to clear it up.

    Stuck in Design Mode - seems to happen once in a while. You're just redesigning your place, and all of a sudden the little red X disappears. Exiting out of the game, and restarting your device tends to fix the issue.

    Purchased Gems not showing up - try restarting you device, and even deleting and reinstalling the app. Your progress is saved on TLs servers. If these do not work on returning your gems or item, then you would need to contact support@teamlava.com You will need to provide your ID, date of incident, type of transaction, and receipt of transaction.

    Blank screen for Gem Purchasing (iOS only) - See thread, it has the original suggestion, and a few other suggestions that do not involve restoring.

    Crashing on older devices - TL has been notified of the problem.

    About the forum - if you can't find a post you made - go to your profile, on the left side, look under "Find All Posts". Your post may have been in the wrong place, or merged with an existing thread. If you still can't find your post, you can file a Forum Dispute and a Community Manager will respond to you (the Dispute Forum is a private conversation between you and the CMs).
    Last edited by greygull; 08-06-13 at 01:57 PM. Reason: updated iOS
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  2. #2
    Senior Moderator kooky panda's Avatar
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    New City Metro manual update in itunes app store. Version 1.0.1
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #3
    Farm Supplier
    Join Date
    Aug 2011
    Location
    Washington, DC
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    57
    Hey TL People:
    iPod IOS4
    CS Metro 1.0.1
    Material requests either not being sent or received. I keep requesting fixtures from various neighbors and they are not receiving my request. From wall posts I gather I am not the only player experiencing this problem.
    No screenshot

    Thanks, I look forward to your response.

    CocoBumpy

  4. #4
    Farm Supplier
    Join Date
    Aug 2011
    Location
    Washington, DC
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    Also... since I cannot finish building my fire station because of the faucet/gift glitch, I am unable to increase my city's capacity. Thus I cannot build an apartment to complete my goal. This is a real pain; yet I remain hopeful.

    Sending virtual Vod-Bombs to the programmers... TL id:CocoBumpy

  5. #5
    Farm Supplier
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    Aug 2011
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    Washington, DC
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    And... The Red Victorian House is 20 jems on my iPod and only 5 gems on my iPad. Please clarify? ... still hopeful...

  6. #6
    Executive Chef
    Join Date
    Apr 2012
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    3,089
    Quote Originally Posted by cocobumpy View Post
    And... The Red Victorian House is 20 jems on my iPod and only 5 gems on my iPad. Please clarify? ... still hopeful...
    Mine is 10 gems in the middle

  7. #7
    Rhino Keeper
    Join Date
    Oct 2011
    Posts
    227
    This game bites! I have restarted it over and over again! I thought this time was different I was almost to level 15 with a population of 540! I went to check on my game a little while ago and it shows I'm a level 6! This is like the fourth or fifth time and this time I'm not restarting over again! This game is too slow to build up and everytime I do I have to start over again! I don't know what the deal is. It shows I'm runnin metro 1.0.1 on my up to date iPod! I deleted and reinstalled the app and it still shows me at level 6! Anyone else have this issue? I'm so done with this game!

  8. #8
    Hi! Reached level 30 two days ago...been active ever since, clearing the likes, ordering goods and buying new stuff but, my XP Star is still empty when it should be full!!? What is going on? Thanks, Metrocool

  9. #9
    New Resident
    Join Date
    Aug 2012
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    8
    Hey
    The new ipad(wifi only) IOS 5.1.1
    Game version 1.0.1
    When i try to buy gems using my credit on itunes it doesnt work the van icon comes and no gems are there when it's finished please fix it soon thanks

  10. #10
    Senior Moderator kooky panda's Avatar
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    Quote Originally Posted by eproco View Post
    Hey
    The new ipad(wifi only) IOS 5.1.1
    Game version 1.0.1
    When i try to buy gems using my credit on itunes it doesnt work the van icon comes and no gems are there when it's finished please fix it soon thanks
    Try restarting your Ipad.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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