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Thread: Pet Hotel Story not working?

  1. #1
    Rhino Keeper
    Join Date
    Sep 2011
    Posts
    235

    Pet Hotel Story not working?

    I haven't been able to play since yesterday. Every time I want to start the game, it shuts off. I've already tried deleting and reinstalling several times. Any advice?

  2. #2
    Nightclub Owner
    Join Date
    Jan 2012
    Location
    New Hampshire
    Posts
    8,469
    Try clearing your safari data/cache and syncing with iTunes.

  3. #3
    Rhino Keeper
    Join Date
    Sep 2011
    Posts
    235
    Synced with iTunes, still nothing am I the only one with this problem? Is it working for the rest of you?

  4. #4
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    I have been working fine today. Try deleting the game and redownload it from the app store. You will not lose you game, it is saved on Team Lavas servers.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  5. #5
    Rhino Keeper
    Join Date
    Sep 2011
    Posts
    235
    Quote Originally Posted by kooky panda View Post
    I have been working fine today. Try deleting the game and redownload it from the app store. You will not lose you game, it is saved on Team Lavas servers.
    Yeah, doesn't work. I've tried several times still nothing though

  6. #6
    Rhino Keeper
    Join Date
    Sep 2011
    Posts
    235
    Still not working guys, is there any way I can contact team lava about this?

  7. #7
    Senior Moderator
    Join Date
    Mar 2011
    Location
    SoCal
    Posts
    7,415
    You can email support@teamlava.com Give them your ID and what's been happening. Also let them know you've been to the forums, and tried the suggestions here. The first reply you will get will be an automated reply. If it asks for additional information, make sure you reply to it, don't create a new email.
    Whenever you are having issues, try these two things first - restart your device,
    and delete and reinstall the app. Your progress is saved on TLs servers.
    Contact me by PM

  8. #8
    Rhino Keeper
    Join Date
    Sep 2011
    Posts
    235
    Thanks, I guess I'll try that hope they can help me. Thanks you guys!

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