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Thread: Bakery Story: Current Bugs and Issues (Thread 1)

  1. #1
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    Bakery Story: Current Bugs and Issues (Thread 1)

    Current versions of the game:
    iOS - 1.7.2.
    iOS Christmas 1.7.3


    Android - 1.5.5.7.8
    Android -Honey -1.5.5.7.8.

    Kindle Fire: Thanksgiving Version 1.5.5.7
    Kindle Fire: Regular Version 1.5.5.57

    Making sure you are using the most current version can help with many problems.


    If you would like to report a bug in Bakery Story, please make sure to include the following:

    1. Your device (iOS, Android, please be as specific as possible) and it's version number
    2. Your games version (this can be found on the bottom of the Help/FAQ page)
    3. A description of the problem, and what you were doing when the problem occurred
    4. If possible, a screenshot of the problem

    iOS General Issues
    To check for your device version - go to Settings, General, About - Version
    To check for game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Store, search game name (or teamlava), click on app, on the left side, under the logo it will show current game version

    If your iOS device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game
    Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.
    For newer devices (iPod Touch 4th Gen and newer, iPhone 3G and newer, all iPad versions [possibly other devices]) - close out background running apps. Double tap the home button, when the screen raises up, hold the app until it starts shaking. Press the red minus symbol to close.

    Android General Issues
    To check your device version - go to Settings, About Phone, Android Version *note - you can check for updates in About Phone, System Updates
    To check game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Market/Google Play, either go to My Apps, or search game name (or teamlava), click on app, open Description information, on the bottom it will show the current game version

    If your Android device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game *note - reinstalled games will need to be moved to the SD card again
    Move game to the SD Card - go to Settings, Apps, specific game, click "Move to SD Card" or "Move to Internal Storage"
    Clear cache - go to Settings, Apps, specific game, click "Clear Cache"
    You can use a task killer/manager to help free up memory for your device

    Kindle General Issues
    To check for your device version - Go to Settings, More, Device, System Version
    To check game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open Amazon Market, search game name (or teamlava), scroll down to see current version

    If your Kindle is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game
    Go to Settings, More, Applications - find your game, click, clear cache
    If you're not able to get into the game - Go go Settings, Wifi, turn wifi off then back on

    This thread should be read by everyone! Great for new and experienced members alike

    Forum Rules

    Transferring games - Several different ways to transfer. Make sure you have downloaded all TL games you want transferred before starting. You can not have only one game transferred, and leave others on the current device. And there is no option to play the same game with the same ID on multiple devices.

    Weekly Updates - Some will receive update on Thursday, some will get them on Tuesday. It has nothing to do with the device you are on.

    Notifications - Make sure the notification options are set to ON in BOTH the game settings and the device settings. If both settings are on, but you're still not receiving notifications, please send an email to support@teamlava.com so they can check you game.

    Missing Dishes - make sure you are looking on the correct appliance for it. Sehana's Inventory and Chart is an excellent place to look for those missing dishes!

    Gift counts - maximum gifts (for food) is 32,767. If you reach this number, you can still accept gifts, but they will disappear into the land of the forgotten. Recommended to use prior to reaching this number.

    Storing counters/tables - if you store a counter with food on it, or a table with tips on it, you will lose everything on there. Tips - easy enough, just clear before storing. Food on counters - wait until all the food has sold before storing. Best to check before serving new dishes. You can also combine the same dishes on multiple counters by serving a different dish, either by cooking, or from Gifts (though you can not select which counter they go on).

    Blocked comments - currently not available in game. If you have received this message while trying to post on a players wall, it is most likely that your game is out of sync. Exiting out of the wall, then returning and posting again seems to clear it up.

    Stuck in Design Mode - seems to happen once in a while. You're just redesigning your place, and all of a sudden the little red X disappears. Exiting out of the game, and restarting your device tends to fix the issue.

    Purchased Gems not showing up - try restarting you device, and even deleting and reinstalling the app. Your progress is saved on TLs servers. If these do not work on returning your gems or item, then you would need to contact support@teamlava.com You will need to provide your ID, date of incident, type of transaction, and receipt of transaction....

    Blank screen for Gem Purchasing (iOS only) - See thread, it has the original suggestion, and a few other suggestions that do not involve restoring.

    Crashing on older devices - TL has been notified of the problem.

    My Gifts - iOS and Android can see food and parts. Kindle can currently only see food, not parts. You can email support@teamlava.com and ask them to provide a list of how many parts you have.

    Android "My Gifts" issue:
    Android has recently been give the ability to see Parts under My Gifts, which will (most likely) create multiple pages of gifts. If you can not scroll to the right (either with an arrow, or just by pulling the menu), try restarting your device.

    Collectibles - this is a great place to see about them.

    About the forum - if you can't find a post you made - go to your profile, on the left side, look under "Find All Posts". Your post may have been in the wrong place, or merged with an existing thread. If you still can't find your post, you can file a Forum Dispute and a Community Manager will respond to you (the Dispute Forum is a private conversation between you and the CMs).

    Customers are dropping down to 4 in game has been reported:

    Quote Originally Posted by DaojinWildfire View Post
    Our team was able to figure out the issue. I believe I posted information somewhere else in the forums, but not this thread specifically. This bug is currently only affecting iOS devices.
    Quote Originally Posted by DaojinWildfire View Post
    The number of NPCs will decrease the longer you have your screen open. While the number of NPCs will go down, the consumption rate remains the same, so this is just a cosmetic issue. A simple restart will temporarily fix the NPC numbers, but keep the screen open will reduce the NPCs again. This fix will require a new version update. Thanks for the information everyone has provided so our team can look into this issue.
    No names popping up under pending invites
    Last edited by kooky panda; 11-20-14 at 02:50 PM. Reason: update Android
    Whenever you are having issues, try these two things first - restart your device,
    and delete and reinstall the app. Your progress is saved on TLs servers.
    Contact me by PM

  2. #2
    I am playing Bakery Story 4.1 on IPad2. I keep getting knocked completely out of the app. This just started today. I have deleted the app and reinstalled it. Yesterday I did a sync on iTunes and it suggested that I update my iPad to the new version (5.0 I believe), which I did. Is this new version update possibly causing this problem?

  3. #3
    Rhino Keeper
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    My iOS 5.1 is up to date with iTunes & I'm still losing over 100k every morning. I can open Bakery, I see the coins & it does a sync, then POOF 100k is gone. Can not take a picture if anything brfore it sync's. I do not block door. I even turned off my iPod for the night & it still done it. I'm never going to be able to expand if it keeps taking coins away

  4. #4
    Senior Moderator kooky panda's Avatar
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    Quote Originally Posted by dawnelee1958 View Post
    I am playing Bakery Story 4.1 on IPad2. I keep getting knocked completely out of the app. This just started today. I have deleted the app and reinstalled it. Yesterday I did a sync on iTunes and it suggested that I update my iPad to the new version (5.0 I believe), which I did. Is this new version update possibly causing this problem?
    4.1 is not an IOS version for the game. check under menu-help in your game - what is the little number at the bottom of the screen?

    Quote Originally Posted by mica4817 View Post
    My iOS 5.1 is up to date with iTunes & I'm still losing over 100k every morning. I can open Bakery, I see the coins & it does a sync, then POOF 100k is gone. Can not take a picture if anything brfore it sync's. I do not block door. I even turned off my iPod for the night & it still done it. I'm never going to be able to expand if it keeps taking coins away
    What is the version number of the game you are playing?(check in game under help-menu- little number at the bottom)
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  5. #5
    I am having the same problem version 1.4 also i have a coin that keeps appearing and when you collect it says you are out of sync. I have now removed the table and the coin shows up on top of my dragon. I have removed bakery and downloaded it again but no change.

  6. #6
    Executive Chef
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    Quote Originally Posted by bakehouse74 View Post
    I am having the same problem version 1.4 also i have a coin that keeps appearing and when you collect it says you are out of sync. I have now removed the table and the coin shows up on top of my dragon. I have removed bakery and downloaded it again but no change.
    The latest version for iOS is 1.4.3, for vday version. If your on iOS download the bakery vday and see that if fixes your problems.

  7. #7
    I am using an ipod in the app store it has only 4.1 available not 4.1.3

  8. #8
    Sorry 1.4 only.

  9. #9
    Quote Originally Posted by kattybell View Post
    The latest version for iOS is 1.4.3, for vday version. If your on iOS download the bakery vday and see that if fixes your problems.
    I have now installed 1.4.3 val day bakery but the problem with the stray coin appearing is still there.

  10. #10
    New Resident
    Join Date
    Mar 2012
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    I'm having problem also with my bakery story game, i can't bake, every time I tap the cook box it doesn't do anything, seem its stocked what I shall I do? I'm using iPad 2

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