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Thread: Current Bugs and Issues for Nightclub Story

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  1. #1
    Senior Moderator kooky panda's Avatar
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    Current Bugs and Issues for Nightclub Story

    Current versions of the game:
    iOS - 1.0.3
    Android - 1.0.4
    Kindle Fire - 1.0.4
    Making sure you are using the most current version can help with many problems.

    If you would like to report a bug in Nightclub Story, please make sure to include the following:

    1. Your device (iOS, Android, please be as specific as possible) and it's version number(check under settings-device )
    2. Your games version (this can be found on the bottom of the Help/FAQ page)
    3. A description of the problem, and what you were doing when the problem occurred
    4. If possible, a screenshot of the problem

    iOS General Issues
    To check for your device version - go to Settings, General, About - Version
    To check for game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Store, search game name (or teamlava), click on app, on the left side, under the logo it will show current game version

    If your iOS device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game
    Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.
    For newer devices (iPod Touch 4th Gen and newer, iPhone 3G and newer, all iPad versions [possibly other devices]) - close out background running apps. Double tap the home button, when the screen raises up, hold the app until it starts shaking. Press the red minus symbol to close.

    Android General Issues
    To check your device version - go to Settings, About Phone, Android Version *note - you can check for updates in About Phone, System Updates
    To check game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Market/Google Play, either go to My Apps, or search game name (or teamlava), click on app, open Description information, on the bottom it will show the current game version

    If your Android device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game *note - reinstalled games will need to be moved to the SD card again
    Move game to the SD Card - go to Settings, Apps, specific game, click "Move to SD Card" or "Move to Internal Storage"
    Clear cache - go to Settings, Apps, specific game, click "Clear Cache"
    You can use a task killer/manager to help free up memory for your device

    Kindle General Issues
    To check for your device version - Go to Settings, More, Device, System Version
    To check game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open Amazon Market, search game name (or teamlava), scroll down to see current version

    If your Kindle is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game
    Go to Settings, More, Applications - find your game, click, clear cache
    If you're not able to get into the game - Go go Settings, Wifi, turn wifi off then back on

    This thread should be read by everyone! Great for new and experienced members alike

    Forum Rules

    Transferring games - Several different ways to transfer. Make sure you have downloaded all TL games you want transferred before starting. You can not have only one game transferred, and leave others on the current device. And there is no option to play the same game with the same ID on multiple devices.

    Weekly Updates - Some will receive update on Thursday, some will get them on Tuesday. It has nothing to do with the device you are on.

    Notifications - Make sure the notification options are set to ON in BOTH the game settings and the device settings. If both settings are on, but you're still not receiving notifications, please send an email to support@teamlava.com so they can check you game.

    Gift counts - maximum gifts (for drinks) is 32,767. If you reach this number, you can still accept gifts, but they will disappear into the land of the forgotten. Recommended to use prior to reaching this number.

    Blocked comments - currently not available in game. If you have received this message while trying to post on a players wall, it is most likely that your game is out of sync. Exiting out of the wall, then returning and posting again seems to clear it up.

    Stuck in Design Mode - seems to happen once in a while. You're just redesigning your place, and all of a sudden the little red X disappears. Exiting out of the game, and restarting your device tends to fix the issue.

    Purchased Gems not showing up - try restarting you device, and even deleting and reinstalling the app. Your progress is saved on TLs servers. If these do not work on returning your gems or item, then you would need to contact support@teamlava.com You will need to provide your ID, date of incident, type of transaction, and receipt of transaction.

    Blank screen for Gem Purchasing (iOS only) - See thread, it has the original suggestion, and a few other suggestions that do not involve restoring.

    Crashing on older devices - TL has been notified of the problem.

    About the forum - if you can't find a post you made - go to your profile, on the left side, look under "Find All Posts". Your post may have been in the wrong place, or merged with an existing thread. If you still can't find your post, you can file a Forum Dispute and a Community Manager will respond to you (the Dispute Forum is a private conversation between you and the CMs).
    Last edited by greygull; 11-20-12 at 11:27 PM.
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  2. #2
    Fashion Designer
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    Sometimes when i visit clubs with more stuff, the game seems to get laggy.
    I play on ipod4th gen.

  3. #3
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    I have the new iPad and nightclub story is running slow. The dancers walk around like zombies. It's lagging really bad. I have deleted it and reinstalled about 8 times over the past 2 weeks. It works good for the first 5 minutes then it's back to slow motion. It's very annoying and cutting out on the money I would be making because the dancers and not going in and out like they usually do. Please help! Aside from reinstalling my hands are tied. thanks!

  4. #4
    Senior Moderator kooky panda's Avatar
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    Quote Originally Posted by jakinyc View Post
    I have the new iPad and nightclub story is running slow. The dancers walk around like zombies. It's lagging really bad. I have deleted it and reinstalled about 8 times over the past 2 weeks. It works good for the first 5 minutes then it's back to slow motion. It's very annoying and cutting out on the money I would be making because the dancers and not going in and out like they usually do. Please help! Aside from reinstalling my hands are tied. thanks!
    Try force closing the game and other applications running to see if this helps

    To force close you games, means you are closing out the game from running in the background.
    On iphone, ipad, etc. ( you are not deleting the game and redownloading it)

    Click you home button twice, your icons will show up at the bottom

    Then you hit the red minus sign for the apps you want to close out. you can scroll to find more.
    You are not deleting the apps just closing them out. When you have app run in the background, it takes memory and slows up the games.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  5. #5
    I am playing on Android HTC EVO 2.3
    When you first added the new stars I could mix drinks & collect tips without much lagging. Recently I can hardly even move my club around. Have to wait too long to move to another set of drink mixers or move game to collect tips. Visiting other clubs -some of my nbrs repeatedly force close-I have to tip on a dark screen blindly or over a different club.
    I have had more unresolved repeated issues on this game then on the other 3 of your games I play. I sure wish you would polish up this game before expanding to other platforms & adding more new games.

  6. #6
    Senior Moderator kooky panda's Avatar
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    check and make sure you have the most current version for your device.
    Try moving your game to your SD card and clear out your cache.
    When you finish playing, use a task killer to close out TL games.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  7. #7
    Host(ess)
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    My game is frozen and won't load players who have a lot of items on it. I am using an htc impulse. It was working just fine then froze all of a sudden.

  8. #8
    Senior Moderator kooky panda's Avatar
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    Quote Originally Posted by suesfarmm View Post
    My game is frozen and won't load players who have a lot of items on it. I am using an htc impulse. It was working just fine then froze all of a sudden.
    Try force closing the game or restarting your device.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  9. #9
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    I am playing on Android HTC EVO 2.3 Nightclub Story 1.0.4
    I have tried uninstalling the app and the reinstalling the game but it still lags to the point that you can't tell if you're making drinks...its almost as if the game is frozen. Just started doing this the last few days.

  10. #10
    Quote Originally Posted by FLD31 View Post
    I am playing on Android HTC EVO 2.3 Nightclub Story 1.0.4
    I have tried uninstalling the app and the reinstalling the game but it still lags to the point that you can't tell if you're making drinks...its almost as if the game is frozen. Just started doing this the last few days.
    Is the game lagging all of the time, or just when you have the dance floor music playing? Do you also have other apps running in the background?

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