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Thread: Coin bug

  1. #21
    Rhino Keeper
    Join Date
    Apr 2011
    Posts
    189
    okay so if i take screen shots what then? is TL reimbursing me the coins or is this just another errand from TL to make me feel like something is happening when in fact it is not?

    Lost coins again, made about 7 k in two days

  2. #22
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,964
    Quote Originally Posted by caesarslaw View Post
    okay so if i take screen shots what then? is TL reimbursing me the coins or is this just another errand from TL to make me feel like something is happening when in fact it is not?

    Lost coins again, made about 7 k in two days
    Taking screenshots is totally an option on your part. TL is not seeing what members are claiming, that is why they are asking for the screenshots so they can investigate this issue. I have already submitted two sets of screenshots from two very helpful members and these have been sent over to the Team.

    One for Fashion story and one for Restaurant Story.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #23
    I have been reading the posts and I heard the advice to upgrade to v-day version. So I though I wasn't' having any coins taken in the mornings, I did upgrade three days ago. Since that time, I have had every coin taken from my account in the mornings. I am only earning during the day when I collect regularly. The first two days it was 55,000 and change each day. Then yesterday my kids showed me how to take screen shots and I kept a record of it for today. This morning it was 50,000 and change. This happened to my husband about 6 months ago and TL put 100 gems in his account for his trouble. I would just like the coins back. Today the pattern of losing them was different, the announcement of how much I had earned while I was away never reflected in my account balance at all and the screen shots show this. Here they are. Please return my 155,000 coins to me TL.

    The pics uploaded with the first two switched, they loaded according to file size. Sorry.
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  4. #24
    Actually they loaded in reverse order, I see now. Very confusing. Sorry.

  5. #25
    Senior Moderator
    Join Date
    Mar 2011
    Location
    SoCal
    Posts
    7,415
    Quote Originally Posted by Jeremysgirl1995 View Post
    Actually they loaded in reverse order, I see now. Very confusing. Sorry.
    Thanks for the pics, they're been sent over to the CMs
    Whenever you are having issues, try these two things first - restart your device,
    and delete and reinstall the app. Your progress is saved on TLs servers.
    Contact me by PM

  6. #26
    I just lost another 5,200 something. I feel like I'm going nowhere.

  7. #27
    Farm Supplier
    Join Date
    Jul 2011
    Posts
    62
    do you have bakery story (normal) and valentine installed at the same time? if so delete the normal one and it would work fine if you only got the normal one download valentine's one

  8. #28
    I only have v-day version

  9. #29
    Rhino Keeper
    Join Date
    Mar 2012
    Location
    USA
    Posts
    173
    Here is a before shot


    Here is a welcome screen shot


    Here is an after shot


    I am on Valentine's version 1.4.3

  10. #30
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,964
    Guys thanks for the screenshots, looks like the problem might of been found. DW is looking for one more screenshot . The one after you force close game and come back in.

    .- Coins before exit
    - Coins in background during Welcome Back screen
    - Coins after closing Welcome Back screen
    - Coins after logging out and in
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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