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Thread: No gems yet...

  1. #1
    New Resident
    Join Date
    Jan 2012
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    Battle Creek, Mi.
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    No gems yet...

    I made a purchase for gems recently and it took the money off of my credit card, but I'm still sitting on one gem.I contacted support and haven't heard back yet.Is there anything else that can be done besides be patient?Just wondering...

  2. #2
    Grand Emperor
    Join Date
    Jun 2011
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    canada
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    Has it been 5 business days?

  3. #3
    Banned
    Join Date
    Oct 2011
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    England
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    3,151
    Quote Originally Posted by risputin View Post
    I made a purchase for gems recently and it took the money off of my credit card, but I'm still sitting on one gem.I contacted support and haven't heard back yet.Is there anything else that can be done besides be patient?Just wondering...
    Did you recieve an automated email response back?

  4. #4
    The Honorable Panda
    Join Date
    Mar 2011
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    S8 FORUM
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    If it has been over 5 working days, respond back to your email that has your ticket number on it and check on the status. Also, if you have not already done so, make sure you send them
    a copy of your receipt.

    Note: do not start up a new email.

    https://forums.teamlava.com/showthrea...-about-Support
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  5. #5
    New Resident
    Join Date
    Jan 2012
    Location
    Battle Creek, Mi.
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    They got a hold of me.I ended up having to reinstall the game and it resolved the issue.Thank you everyone.It was my first time buying so I wasn't sure if something went wrong or not.Again, thank you all! ^^

  6. #6
    Grand Emperor
    Join Date
    Jun 2011
    Location
    canada
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    Quote Originally Posted by risputin View Post
    They got a hold of me.I ended up having to reinstall the game and it resolved the issue.Thank you everyone.It was my first time buying so I wasn't sure if something went wrong or not.Again, thank you all! ^^
    Hooray!!!!!!!

  7. #7
    The Honorable Panda
    Join Date
    Mar 2011
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    yeah !!! Happy dance for risputin
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  8. #8
    Executive Chef
    Join Date
    Jun 2011
    Posts
    1,735
    Kooky, you should find a pic of a dancing panda - that's fitting with your ID - but I do love the Happy Feet.

  9. #9
    Rhino Keeper
    Join Date
    Sep 2011
    Location
    Wisconsin
    Posts
    102
    I am having issues purchasing gems. I was able to with no problems for months but a week or two ago i get to the screen to purchase them and it tells me that the purchase was unable to go through. I have tried with my credit card and my phone account linked to my phone. I am able to buy other things from non team lava games so I know its not my phone. What is going on here?

  10. #10
    Banned
    Join Date
    Oct 2011
    Location
    England
    Posts
    3,151
    Quote Originally Posted by wingsofanangel2417 View Post
    I am having issues purchasing gems. I was able to with no problems for months but a week or two ago i get to the screen to purchase them and it tells me that the purchase was unable to go through. I have tried with my credit card and my phone account linked to my phone. I am able to buy other things from non team lava games so I know its not my phone. What is going on here?
    Which device are you using? Thanks

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