Bought the gems, games crashed & no gems. Pls help... :'(

[deeryu21]

I made 2 purchased of gems on fashion & farm story. The billing of the purchases accepted via emails. But i received no gems & my games suddenly crashed.

For information, i never change anything but the infos of my cc since the old one has expired. But if that's the case, the purchase would not be approved in the first place.

I never change my device (Samsung galaxy tab GT P7300, android version 3.1) nor my ID : deeryu21.
Can anyone tell me what the problem was? Thanks in advance. Appreciate it.. :-)

[CopperBoom]

Happened to me too. Purchased gems on fashion but unfortunately game force closed. Got the billing emailed but no gems. All I could do is email TL support. Will probably take a few days before they reply though

[pinkster73]

Happened to me too. Purchased gems on fashion but unfortunately game force closed. Got the billing emailed but no gems. All I could do is email TL support. Will probably take a few days before they reply though

I second this

[kooky panda]

What device does everyone play on? Try deleting your game and redownload it from the app store to see if gems show up.
If not email support@teamlava.com and also send them a copy of your receipt.

[deeryu21]

I reinstalled the games & got the gems I purchased before.. \( ^ _ ^ )/
Thanks for the help..

[kooky panda]

Oh good. I was just fixing to get some gems myself... before the time goes out.

[DaojinWildfire]

Usually you will need to restart the game in order for the game data to refresh with your new gem balance.
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