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Thread: If this is free, then why

  1. #1
    Unregistered

    Angry If this is free, then why

    If this is a free app, then why hve i been invoiced ?20.99 by itunes ????

  2. #2
    Unregistered
    Item Number Description Unit Price


    1 Restaurant Story?, 24 Gems, Developer: TeamLava, LLC
    Report a Problem ?2.99
    2 Restaurant Story?, 50 Gems, Developer: TeamLava, LLC
    Report a Problem ?5.99
    3 Restaurant Story?, 24 Gems, Developer: TeamLava, LLC
    Report a Problem ?2.99
    4 Restaurant Story?, 24 Gems, Developer: TeamLava, LLC
    Report a Problem ?2.99
    5 Restaurant Story?, 24 Gems, Developer: TeamLava, LLC
    Report a Problem ?2.99
    6 Restaurant Story?, 24 Gems, Developer: TeamLava, LLC
    Report a Problem ?2.99



    Order Total: ?20.94

  3. #3
    Unregistered
    it has happened before where the orders get mixed between users
    could of been a mix up. report it to them and they should be able to get your money back

  4. #4
    Unregistered

    Angry Bakerystory FREE download charge USD

    Dear Sirs,

    Day before received a horrible email from itunes that you have STOLEN MY MONEY... USD79.- something. Now another BILL said USD4.99 even deleted the games. ALL Deleted.

    WHAT HAD HAPPENED! ALL FROM FREE DOWNLOAD GAME AND NOW BILL ME... A 4 YEARS BOY PLAY FREE DOWNLOAD GAME BUT YOU HAVE SOME HIDDEN THINGS TO ***** A KID. WE GIVE YOU THE PASSWORD FOR FREE DOWNLOAD NOT FOR BUY ANYTHING.

    IT IS INLEGAL!!

    I deleted the game days ago and you still can charge me. ARE YOU THIEFT!!!!!

    Should we call the POLICE to sort this out. I do think your company should call the POLICE.

    Immediately return my money back to my credit card and NEVER NEVER STOLEN MONEY AGAIN!

    I write email to your support@teamlave.com.... How come need me to go and apply a name before complain.

    I NEED HELP AND MONEY BACK... NOT SUCH MEANINGLESS REPLY.

    MY EMAIL IS margaret.fong@hotmail.com

    THANKS... ANYONE CAN HELP ME TO STOP IT. EVEN DELETE IT THE BILL/RECEIPT STILL CONTINUE COMING.

  5. #5
    Unregistered

    Smile Really?

    Quote Originally Posted by Unregistered View Post
    Item Number Description Unit Price


    1 Restaurant Story?, 24 Gems, Developer: TeamLava, LLC
    Report a Problem ?2.99
    2 Restaurant Story?, 50 Gems, Developer: TeamLava, LLC
    Report a Problem ?5.99
    3 Restaurant Story?, 24 Gems, Developer: TeamLava, LLC
    Report a Problem ?2.99
    4 Restaurant Story?, 24 Gems, Developer: TeamLava, LLC
    Report a Problem ?2.99
    5 Restaurant Story?, 24 Gems, Developer: TeamLava, LLC
    Report a Problem ?2.99
    6 Restaurant Story?, 24 Gems, Developer: TeamLava, LLC
    Report a Problem ?2.99



    Order Total: ?20.94
    If you look at what you have written you will see that what you did was purchace gems for resturaunt story. The purchase is valid. the game is free the gems are not. Its the same in all the story games. sorry you feel you got ripped off but i think you just didnt relize what you were doing and just kept clicking away. bet you resturaunt looks nice though.

  6. #6
    Unregistered
    Don't know whether the posters above did buy the gems accidentally, unnoticeably or iTune, TL billed them mistakenly.....

    But one thing I do want to point out is, yes, all the story games are free, but players have the choice whether to buy the thing which required real $$. All the "tool" which need real $$ can help players level faster, look better, more "powerful" etc. A lot of free games in the market have this feature, including many, many Internet games, which are free to play. But players also can ungraded themselves with real$$.

    Pls be more aware of this, this feature in nothing new. It had be around since we started playing Internet games. And parents, teach your children about this too, read the instruction b4 tapping or clicking any button. I sure most of you have no problem with reading English. Even my 6 years old daughter has no problem understanding it, and still English is not our first language 

  7. #7
    Unregistered
    I would not mind getting the deal that she received there... $2.99 for 24 gems sounds pretty good compared to my $4.99 if I purchased 24 gems.

    Otherwise, no it's not cool that kids play the game not realizing the impact it has on the credit card.

  8. #8
    Unregistered

    There's a simple solution

    If you are going to give your child an expensive device to play around with and let them download games and play them....have the sense to disable in app purchasing on your device. Every Apple device has this feature. If you bothered to read the FAQ's it's right there! Before you let your child play anything you should read the FAQ's of the game and disable in app purchasing first. Problem solved before it even occurs.

  9. #9
    Unregistered
    Quote Originally Posted by Unregistered View Post
    If you are going to give your child an expensive device to play around with and let them download games and play them....have the sense to disable in app purchasing on your device. Every Apple device has this feature. If you bothered to read the FAQ's it's right there! Before you let your child play anything you should read the FAQ's of the game and disable in app purchasing first. Problem solved before it even occurs.
    I agree!!! I am so tired of hearing parents complaining of the charges!!!! Do they monitor what their children do?
    Our kids do not even know the itunes password. When they want to use their money to buy something they have to come get us to download for them. We also wait until the itunes logs out( I think 15 minutes).
    We also have pin numbers on the older kids phones, so they cannot go out and buy and download rings tones and games without us knowing it.

    Also how does team lava know a kid is playing? Maybe an adult that lost control on the boxes and wants a refund.

  10. #10
    Unregistered

    Thumbs up Well Said

    Quote Originally Posted by Unregistered View Post
    I agree!!! I am so tired of hearing parents complaining of the charges!!!! Do they monitor what their children do?
    Our kids do not even know the itunes password. When they want to use their money to buy something they have to come get us to download for them. We also wait until the itunes logs out( I think 15 minutes).
    We also have pin numbers on the older kids phones, so they cannot go out and buy and download rings tones and games without us knowing it.

    Also how does team lava know a kid is playing? Maybe an adult that lost control on the boxes and wants a refund.
    I second it. Some parents out there still putting blames on the people behind the software, and naive enough to believe a game like all the story games can be free. Don't they think those people working at TeamLava need to eat too?

    Just get so sick people still screaming that "this game is free, but why still need to pay". Get real ......... there is nothing free in this world anymore..... TeamLava is not a charity body.

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