Results 1 to 5 of 5

Thread: lost gems but didn't receive item from sirprise box

  1. 11-26-11, 02:06 PM #1
    aimee30
    aimee30 is offline
    New Resident
    Join Date
    Oct 2011
    Posts
    7

    lost gems but didn't receive item from sirprise box

    I tried to purchase the new surprise box with 24 gems. It took my gems but didn't tell me what I was getting or give me anything.
    Reply With Quote Reply With Quote
  2. 11-26-11, 02:12 PM #2
    barleycoon
    barleycoon is offline
    Banned
    Join Date
    Oct 2011
    Location
    England
    Posts
    3,151
    Have you checked for any new items showing under design either the clock or flower pots symbols?
    If nothing is showing email support@teamlava.com giving your storm8 ID, what happened and the game involved.
    Reply With Quote Reply With Quote
  3. 11-26-11, 02:43 PM #3
    Rachael98
    Rachael98 is offline
    Nightclub Owner
    Join Date
    Apr 2011
    Location
    ! Good old Blighty=)...and here permanenty right now!
    Posts
    8,575
    Additionally, try to avoid words such as "bug" and "glitch" in your e-mail, plus remember that they'll be limited due to Thanksgiving (maybe if you wish the a happy Thanksgiving they'll be more willing to help).
    Reply With Quote Reply With Quote
  4. 11-26-11, 03:01 PM #4
    kooky panda
    kooky panda is offline
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Also some of the box items are for the avatar. Check in your closet for any new items. Box items for fashion are here https://forums.teamlava.com/showthrea...-Fashion-Story
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request
    Reply With Quote Reply With Quote
  5. 11-28-11, 02:47 PM #5
    DaojinWildfire
    DaojinWildfire is offline
    Banned DaojinWildfire's Avatar
    Join Date
    Sep 2011
    Posts
    3,010
    If you send us an email, we can check your account and let you know exactly what you received and where to find it.
    __________________________________________________
    TeamLava Staff - DaojinWildfire
    Support Email: support@teamlava.com
    Report Bugs: TeamLava Bugs and Feedback
    Forum Questions: Community Manager Thread
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules