Lost floor/wall decorations and doors

[GroupMagma]

(top edit)

PLEASE READ before commenting:

• Items will NOT be able to be recovered
• If your Store was affected, you should hae received 50 Gems as compensation
• If you were NOT credited these Gems, please email Support at support@teamlava.com
• If your cost of the items lost is greater than 50 Gems, please email support@teamlava.com for further assistance

Hey all,

As a result of maintenance last night, some users will have lost wall/floor decorations and/or their door. This could be occurring in Restaurant, Fashion and/or Bakery.

Our engineering team is currently working on resolving this matter as quickly as possible. We apologize for the inconvenience, and appreciate your patience while we work on this issue.

Edit:

As of right now, we are not able to recover the items that were lost. 50 Gems have been added to the games of players that were affected by this issue to replace the lost decorations.

I realize 50 Gems isn't enough for everyone's Store, particularly in the forums where we have plenty of Superusers. In this instance, you will need to email support@teamlava.com, who will investigate your account and take additional action if necessary.

As you can imagine, this process is fairly time-consuming. Please be patient with our Support team regarding this issue, as your particular case may not be fixed overnight. However, our team is working around the clock to ensure all of our users are taken care of.

If you have any further questions, please let me know. (Though please wait a few hours for responses, as sleep is needed).
-GM

[UNCLKRISS]

I have no door,floor,wall and no customers

[draggiesfire]

I got the message from TL about the inconvenience but I still
I still have no door. Is that going to be fixed soon?

[Rachael98]

I got the message from TL about the inconvenience but I still
I still have no door. Is that going to be fixed soon?

I'm assuming that they're going to make it a priority!

[linny001]

In my BAKERY AND MY HALLOWEEN RESTAURANT, I have no door, windows, wall coverings, decoration, floor tiles.....CUSTOMERS!!! I got a message that TeamLava is sorry for the inconvience and here is 50 gems. HOWEVER, I lost hundreds of thousands of coins for the windows, wall coverings, deco, etc. Major Gems for the deco, flooring etc. 50 Gems woun't even begin to cover it. I started to replace the wainscotting, and Shoji Screens at the cost of over 300,000 coins, then stopped. Am I out all of this? I do have pictures of the deco of each of my stories.

[linny001]

Sorry for the repeat!!!!

[ano5]

I have the same problem no door so no customers, no more floor or wall decoration. And I didn't have any pop up message from TL, nor did I receive gems for compensation. Is it normal? maybe like the updates, the pop up message will slowly but surely come to all of us with problems? And most of all, the problem will be resolved soon, I hope. thanks

[ano5]

Sorry forgot to mention I have this problem for RS normal and Halloween. I am on IPad. Thank you

[linny001]

Sorry forgot to mention I have this problem for RS normal and Halloween. I am on IPad. Thank you

I also have this with both Restaurants and I am on an IPad 2

[llc2011]

I cannot get into fashion story, continue to get force close since last night all other team lava games are working. What should I do?