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Thread: have not received any updates in a few weeks

  1. #1

    have not received any updates in a few weeks

    i have not received any of the updates from the last few weeks. i understand you have to wait a few days for everyone to get it but it has been a few weeks and i don't see anything. i have deleted and installed and same thing.

  2. #2
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    If you have deleted and redownloaded the app from the app store, then something is going on with your game. Are you on android or idevice?

    You will probably need to contact support to look into your game.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #3
    Farm Supplier
    Join Date
    Jun 2011
    Posts
    54
    my phone is an android galaxy epic

  4. #4
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    You do have a list for updates right? you will not get a pop-up that there are new items, they will just appear in your game. If nothing new, go head and email support.
    Give them your storm ID and tell them what weeks you did not get the updates.

    Please let us know what happens.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  5. #5
    Fashion Designer
    Join Date
    Jun 2011
    Location
    NorCal, USA
    Posts
    766
    also have you downloaded the recent bug fix update? It's a manual update so you have to go to your Android Marketplace to get it.

  6. #6
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    thanks Jovenal. I forgot about that.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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