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Thread: the game often forces close after updating

  1. #1
    New Resident
    Join Date
    Aug 2011
    Posts
    3

    Angry the game often forces close after updating

    If i try to decorate my restaurant , the game forces close.

    If i try to buy some items, the game forces close.

    somtimes if i try to visit others,the game??

    i have returned my device ,but it still has these problems.

  2. #2
    New Resident
    Join Date
    Aug 2011
    Posts
    3
    my device:Iphone4

    game version:1.2.5

  3. #3
    Senior Moderator
    Join Date
    Mar 2011
    Location
    SoCal
    Posts
    7,415
    Have you tried deleting and reinstalling the game? Your progress is saved on TLs servers, you won't lose it.
    Whenever you are having issues, try these two things first - restart your device,
    and delete and reinstall the app. Your progress is saved on TLs servers.
    Contact me by PM

  4. #4
    New Resident
    Join Date
    Aug 2011
    Posts
    3
    yes,i had deleted and restalled the game several times.

    I think the key point is the game itself.

  5. #5
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Try syncing your phone with iTunes and make sure you have most current iOS version. 4.3.5
    Restart.

    If you still still have problems email support@teamlava.com
    Give them your storm id and game. Tell them everything you have done to fix the problem.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  6. #6
    Executive Chef
    Join Date
    Mar 2011
    Location
    3rd rock
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    1,191
    that's what I did when I had major force closing issues (syncing & updating). worked like a charm!

  7. #7
    The Honorable Panda
    Join Date
    Mar 2011
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    Quote Originally Posted by badger8 View Post
    that's what I did when I had major force closing issues (syncing & updating). worked like a charm!
    Thanks for the feedback..I do this when I am having issues not everyone is having and it works for me.
    Glad to get the extra feedback...
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  8. #8
    Executive Chef
    Join Date
    Jul 2011
    Location
    New York City
    Posts
    1,275
    I'm having the same issues as well. Today is significantly worse than usual, and it hasn't cleared up even after restoring my device and resetting the apps.

  9. #9
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Quote Originally Posted by marrrina View Post
    I'm having the same issues as well. Today is significantly worse than usual, and it hasn't cleared up even after restoring my device and resetting the apps.

    The servers were having an issue with all games around 8 hours ago.

    Have you tried deleting the game and redownloading it from the app store?

    what device do you play on?
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  10. #10
    Executive Chef
    Join Date
    Jul 2011
    Location
    New York City
    Posts
    1,275
    I play on an up-to-date second generation iPod Touch and have reset/re-downloaded the apps to no avail.

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