My Account Bug

[C2hWF]

Hi, I've edited your post as we are not allowed to post Support Comms on the forum. There is a specific rule about this topic. I have passed on your post in full though before editing. I really appreciate its hard to wait and you want your ovens, honestly I do. When it comes to prioritising issues on the forum, Elsa taking this on for you is an additional task she is willing to do bc she loves our games and wants to help players. She's quite amazing, they all are. They do so much with few resources. If it was a quick fix it would have been done so I'm guessing it isn't straightforward behind the scenes with reviewing code etc. I say all of that to provide an insight and understanding of why this might be taking a while.

I'll review the suggestions forum, which I can assure you S8 also review, and pass on. I'm not at my laptop till Monday so I'll do that early next week. That's the purpose of this forum as the day to day threads which have suggestions get buried. The dedicated forum is the best place for players to post improvements. It is so wonderful to see how valued and invested players are in their games. I know it's very much appreciated when players take time to provide positive feedback and ideas. And I like reading through them too

I'll be back in a flash if I have news for you to pass on.

Thank you very much for your understanding and help

[C2hWF]

Hi, I've edited your post as we are not allowed to post Support Comms on the forum. There is a specific rule about this topic. I have passed on your post in full though before editing. I really appreciate its hard to wait and you want your ovens, honestly I do. When it comes to prioritising issues on the forum, Elsa taking this on for you is an additional task she is willing to do bc she loves our games and wants to help players. She's quite amazing, they all are. They do so much with few resources. If it was a quick fix it would have been done so I'm guessing it isn't straightforward behind the scenes with reviewing code etc. I say all of that to provide an insight and understanding of why this might be taking a while.

I'll review the suggestions forum, which I can assure you S8 also review, and pass on. I'm not at my laptop till Monday so I'll do that early next week. That's the purpose of this forum as the day to day threads which have suggestions get buried. The dedicated forum is the best place for players to post improvements. It is so wonderful to see how valued and invested players are in their games. I know it's very much appreciated when players take time to provide positive feedback and ideas. And I like reading through them too

I'll be back in a flash if I have news for you to pass on.

It has been several months, but there is still no news, and lisa has not replied to my private message. Could you please help me solve it now

[Paul__]

I will flag the issue again for you.

[[S8] Elsa]

Support sent a follow-up email to your ticket. Please check your email (and spam folders, just in case you didn't receive it in your inbox) for the reply and continue your case via that ticket. Thank you for your patience!