I would like to reiterate the problems with my account: missing two Valentine ovens with recipe records on them, a white chocolate oven, and three curise recipes for cruise events. I have ample evidence, and I think you can verify the missing evidence on the system
I made a wire post a few months ago about missing recipes and stoves at my restaurant, but no one has fixed it
Return the Squash Lover Stove
What do the images I post show: the first is a menu of my account's Valentine oven that I took circa 2016, proving I had the oven, and the second shows a white chocolate oven owned by my restaurant, but after an account switch my white chocolate oven also disappeared
What else does my account need to deal with: The bug that was rewarded for this cruise to decorate the Beach Buoy, which can no longer be moved after it was placed, blocking my restaurant passage and seriously affecting my gaming experience
Can someone fix the problem
I've gone back through your previous thread (https://forums.storm8.com/showthread...echaun)/page3) where you posted about this issue. Did you send a PM to Elsa? I can't ask follow up questions about this without compromising the forum rules I also am held accountable to. All I can tell you is that you should follow up with Elsa and go back to her last comms with you. This is NOT an issue the forum can help with. As your issue is an individual one, then you need to either follow up with Support or go back to Elsa. I don't know what help was offered once the instruction was made in the linked/original thread, so I cannot comment on any progress or resolution you were offered and posting any further about this will be a violation of forum rules given the issue has been escalated direct with S8.
I will leave this thread open for a short time if you could please acknowledge you've seen this post and then I intend to close this duplicate thread. I will flag with S8 that you've posted again and ask for any instructions I could pass on. Thanks.
Sorry but I sent DM to elsa, but she didn't give any reply. I also sent tickets to s8 support according to elsa's instructions, but they all closed the tickets at last and said that rs2 could not be provided service, I really had no choice but to send them to the forumOriginally Posted by SpiritWind00
I sent the DM to Elsa several months ago according to your instructions, but she didn't give any reply. I just sent it to her again and applied for a new ticket. Could you please remind her to check her inbox and reply to me? Thank you very much
I've already done what I'd said I'd do to help.
Feel free to send me a PM in a month if you're still waiting on a reply. I do know that Elsa has a lot on their plate and it still might take some time to investigate your issue. I can only ask you be patient as there are other major issues with other games that are a priority for them.
I resend a ticket (text moderated) I feel that the solution and handling of personal account problems can not be solved in the forum, nor can I find support to send tickets, but I can only rely on Elsa, thank you for your help all the time, you have restored the vitality of this game that has been operating for ten years. In addition, I would like to ask, can the suggestions posted in the RS2 area of the s8 forum be seen by developers?I've already done what I'd said I'd do to help.
Feel free to send me a PM in a month if you're still waiting on a reply. I do know that Elsa has a lot on their plate and it still might take some time to investigate your issue. I can only ask you be patient as there are other major issues with other games that are a priority for them.
Last edited by SpiritWind00; 05-30-24 at 09:15 PM. Reason: Removed support comms
Hi, I've edited your post as we are not allowed to post Support Comms on the forum. There is a specific rule about this topic. I have passed on your post in full though before editing. I really appreciate its hard to wait and you want your ovens, honestly I do. When it comes to prioritising issues on the forum, Elsa taking this on for you is an additional task she is willing to do bc she loves our games and wants to help players. She's quite amazing, they all are. They do so much with few resources. If it was a quick fix it would have been done so I'm guessing it isn't straightforward behind the scenes with reviewing code etc. I say all of that to provide an insight and understanding of why this might be taking a while.
I'll review the suggestions forum, which I can assure you S8 also review, and pass on. I'm not at my laptop till Monday so I'll do that early next week. That's the purpose of this forum as the day to day threads which have suggestions get buried. The dedicated forum is the best place for players to post improvements. It is so wonderful to see how valued and invested players are in their games. I know it's very much appreciated when players take time to provide positive feedback and ideas. And I like reading through them too
I'll be back in a flash if I have news for you to pass on.
Posting Permissions
