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Thread: Leaderboard issues

  1. #1
    Farm Supplier
    Join Date
    Sep 2023
    Posts
    55

    Leaderboard issues

    The prizes on the new leaderboard are bugged. Prize names are replaced by a - and the grand prize says Blue Whalejay (previous leaderboard grand prize) but shows a different name.
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    Can't wait to try and win 20 -s! :P

  2. #2
    Fashion Designer
    Join Date
    Feb 2023
    Posts
    712
    I have an additional leaderboard issue that also happened during the last leaderboard, and Support never responded, so I?m going to post here. When I log into my older accounts, they immediately reward me the points for having a Candy Crane (300 points), having a level 3 Candy Crane (300 points), and having a level 12 Candy Crane (400 points). At least it *tells me* that the points are rewarded, but then it doesn?t actually give them to me. This would be 1000 points, but I have 0 points. Proceeding to go ahead and hatch and raise the new Candy Crane acquired from the leaderboard does not award the points, either. This also doesn?t afford me the option to use a boost to double my points. So because I already had the animal, I should be denied the chance to earn leaderboard points? Ummm, I don?t think so.

  3. #3
    Admin Community Manager [S8] Elsa's Avatar
    Join Date
    May 2011
    Posts
    7,069
    Quote Originally Posted by skittycatt View Post
    The prizes on the new leaderboard are bugged. Prize names are replaced by a - and the grand prize says Blue Whalejay (previous leaderboard grand prize) but shows a different name.
    Click image for larger version. 

Name:	Screenshot_20240119_181908_Fantasy Story.jpg 
Views:	25 
Size:	86.4 KB 
ID:	72812
    Click image for larger version. 

Name:	Screenshot_20240119_181926_Fantasy Story.jpg 
Views:	23 
Size:	75.2 KB 
ID:	72813
    Click image for larger version. 

Name:	Screenshot_20240119_181936_Fantasy Story.jpg 
Views:	26 
Size:	63.0 KB 
ID:	72814
    Click image for larger version. 

Name:	Screenshot_20240119_181940_Fantasy Story.jpg 
Views:	22 
Size:	66.7 KB 
ID:	72815
    Can't wait to try and win 20 -s! :P
    Thank you for the report! I appreciate the screenshots. This has been forwarded to our team for review.

    Quote Originally Posted by SummerSwan51 View Post
    I have an additional leaderboard issue that also happened during the last leaderboard, and Support never responded, so I?m going to post here. When I log into my older accounts, they immediately reward me the points for having a Candy Crane (300 points), having a level 3 Candy Crane (300 points), and having a level 12 Candy Crane (400 points). At least it *tells me* that the points are rewarded, but then it doesn?t actually give them to me. This would be 1000 points, but I have 0 points. Proceeding to go ahead and hatch and raise the new Candy Crane acquired from the leaderboard does not award the points, either. This also doesn?t afford me the option to use a boost to double my points. So because I already had the animal, I should be denied the chance to earn leaderboard points? Ummm, I don?t think so.
    Ah, I see what happened! I'll reach out to our Support staff and they'll explain on your ticket.

  4. #4
    Fashion Designer
    Join Date
    Feb 2023
    Posts
    712
    Thank you for your help, Elsa!
    Disagreements are a normal part of the human experience and can be handled respectfully. Don't think I don't see.

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