Storm8 please give an open detailed update of what is happening in regards to the connection issue.
By Australian law you are required to provide information related to the access of digital purchases.
If you cannot provide any specific timeframe on a resolution, it suggests that you have zero intention of repairing the issue.
If we cannot access our digital purchases - you are essentially selling faulty/damaged products.

There has been very little communication in regards to connectivity issues for our games, despite the issues occurring for 6months.

Unless there is more detailed communication, players will be entitled to a ENTIRE refund of money put into the game.
Being told that Storm8 is aware of the issue and that we should patiently wait for a fix ISN’T providing any details on a resolution.

Personally it has been over two weeks (14days) since I’ve been able to access the game.
Despite constantly and repeatedly trying, I couldn’t connect even once.
I’m a daily player (for over 8years) and a regular purchaser of in-game items/gems.

If this request for more information is ignored, I will be reporting the company to the ACCC for investigation.

Looking forward to hearing back.