Won't open

[belbar22]

I can’t get into my game. Been trying for an hour. I can get into dragon story so clearly not an internet issue. Please help.

[newpam575]

I have been unable to get in all day. No issues yesterday. I have a strong internet connection.

[midsom]

Have not been able to open my castle story game, been trying nearly four hours, my wifi is good, very fast, I did a speed test, have restarted etc. No problems with any other programs.

[tracyj2533]

Have not been able to open my castle story game, been trying nearly four hours, my wifi is good, very fast, I did a speed test, have restarted etc. No problems with any other programs.

Internet connection is fine, deleted and reinstalled the game, other games work fine. And lately I have been having to try 2 or 3 times to get it to open. I don?t think the problem is on my end.

[belbar22]

I’m in now. Thanks for fixing.

[1208Lane]

I have been trying to open my game since 7am EST this morning but have not been able to. I have forced close many times and even turned off my iPad 3 times.

Internet connection is fine, everything else works.

[[S8] HungryGoblin]

If you haven't already, please reach out to Support so they can look into it. Link is in my signature. Thank you.

[midsom]

I am in thank you

[leeluxe]

My game won?t download?tried deleting & reinstalling but still can?t get it to load 😟

[uscdptocs]

I haven't been able to load my game for the past 24 hours. I tried rebooting my device and reloading the app multiple times with no luck. I submitted a ticket to support. I stored all 30 walkers and lots of decor and still cannot load my game.