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Thread: Won't open

  1. #571
    Fashion Designer
    Join Date
    Mar 2013
    Posts
    952
    I'm back to the same problem of not being able to open the game. I'm sick of sending in tickets - I've actually made a template for it now! It would just be nice to get an update. I haven't been able to start the new event, or collect from energy and coin droppers. With all the events packed in back to back these days, and VERY energy and coin demanding, these issues affect us a lot. I spend real money on this game, and would rather it was put in to fixing issues than new events right now. If I spent this money on a tangible product that had this many faults, I would have been able to get my money back by now!!

    Please, please...an update would be good!!

  2. #572
    Unfortunately, I don't have an update - sorry about that. The team is still monitoring the update, and reviewing if any additional issues need to be resolved. A ticket to support is suggested for tracking purposes, if you haven't already. We appreciate your patience.
    Storm8 Staff - [S8] HungryGoblin
    Need help? Contact Storm8 through support.storm8.com and submit a request
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  3. #573
    Rhino Keeper
    Join Date
    May 2016
    Posts
    136
    Quote Originally Posted by [S8] HungryGoblin View Post
    Unfortunately, I don't have an update - sorry about that. The team is still monitoring the update, and reviewing if any additional issues need to be resolved. A ticket to support is suggested for tracking purposes, if you haven't already. We appreciate your patience.
    I have tried all day to login to Castle Story. I can’t find how to send a ticket.

  4. #574
    Rhino Keeper
    Join Date
    Sep 2012
    Location
    The Pleroma.
    Posts
    443
    Can't log into game since 11:30 AM , July 7,2022 . It's now nearly 5:30 PM. PST.

  5. #575
    Rhino Keeper
    Join Date
    Sep 2012
    Location
    The Pleroma.
    Posts
    443
    For Those who have asked. Here is the link to send a ticket to Storm 8. I know many people including me can't log into the game.
    ----------------------
    https://support.storm8.com/hc/en-us/requests/new

    Thank you both, SpiritWind00 and Hungry Goblin for trying to help all of us.

  6. #576
    Rhino Keeper
    Join Date
    Apr 2014
    Posts
    298
    Quote Originally Posted by SpiritWind00 View Post
    You need to use bakery or a game with the login feature to change it from Guest to your ID. Be careful having the same game on multi devices bc you can't play in both at the same time. It'll sync and you could lose stuff. And if you're switching between both you should always force close. Shibuya is tech savvy and knows how to make it work but it's not recommended.
    Thank you Spiritwind for your advice, maybe that's the reason I lost it on my cell phone and had to load a new game!

  7. #577
    Executive Chef deadpixel's Avatar
    Join Date
    Mar 2011
    Location
    Southeast Asia
    Posts
    2,786
    [removed quote]

    I noticed that my high level game won’t connect on mobile data. It needs to be connected to WiFi before the game will start. And even then, it takes several taps on the “Try again” button before the game starts.
    Last edited by [S8] HungryGoblin; 07-08-22 at 12:30 PM.

  8. #578
    Nightclub Owner
    Join Date
    Dec 2013
    Location
    Glimmer Forest
    Posts
    5,154
    Quote Originally Posted by deadpixel View Post
    I noticed that my high level game won’t connect on mobile data. It needs to be connected to WiFi before the game will start.
    WiFi does not work either, so both connection are dead ends! I started the event on a low level account to get the information.
    Castle Story "Tome of Knowledge", visit for: Interactive Map, Inventory Cards, Detailed Inventory, and more...

  9. #579
    Moderator SpiritWind00's Avatar
    Join Date
    Jun 2013
    Location
    The Glimmerwood!
    Posts
    15,095
    Every single day I'm locked out till about 2pm. Wasn't too bad when it was the main story, but now we are back in an event, I've now missed multiple collections from the Troll Camp. So over this.

  10. #580
    Fashion Designer
    Join Date
    Mar 2013
    Location
    Sydney, Australia
    Posts
    525
    Quote Originally Posted by SpiritWind00 View Post
    Every single day I'm locked out till about 2pm. Wasn't too bad when it was the main story, but now we are back in an event, I've now missed multiple collections from the Troll Camp. So over this.
    I agree SW, I haven't been able to get on since last night, so about 20 hrs. Missed a lot of troll camp collections. This regularly happens, so frustrating.

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