Won't open

[Nikospets]

If you aren't able to login after the update, try the following and let us know please:

1. Put your device in airplane mode or disconnect to wifi for a minute. Reconnect and open again. This should make sure that the game is getting a fresh connection and isn't fetching a last remembered one.

2. If you get an error, try logging in again and leave the game open for up to a minute if you're not getting any connection error. If you get a connection error, please come and let me know on the forum. Screenshots are helpful if you have them.

Alternative:
Reinstalling will install all of the game files again, so that might actually make your problem worse since it needs to download all of the art on your board. However, I did see a couple of anecdotes that this did help so feel free to try it if you want.

Thank you Elsa, I am finally able to get in! Unfortunately I doubt that I will be able to finish this event!

[Nikospets]

If you aren't able to login after the update, try the following and let us know please:

1. Put your device in airplane mode or disconnect to wifi for a minute. Reconnect and open again. This should make sure that the game is getting a fresh connection and isn't fetching a last remembered one.

2. If you get an error, try logging in again and leave the game open for up to a minute if you're not getting any connection error. If you get a connection error, please come and let me know on the forum. Screenshots are helpful if you have them.

Alternative:
Reinstalling will install all of the game files again, so that might actually make your problem worse since it needs to download all of the art on your board. However, I did see a couple of anecdotes that this did help so feel free to try it if you want.

Well I was able to get in for a few minutes after following your directions and now I'm out again! So frustrating!

[dnddragons]

If you aren't able to login after the update, try the following and let us know please:

1. Put your device in airplane mode or disconnect to wifi for a minute. Reconnect and open again. This should make sure that the game is getting a fresh connection and isn't fetching a last remembered one.

2. If you get an error, try logging in again and leave the game open for up to a minute if you're not getting any connection error. If you get a connection error, please come and let me know on the forum. Screenshots are helpful if you have them.

Alternative:
Reinstalling will install all of the game files again, so that might actually make your problem worse since it needs to download all of the art on your board. However, I did see a couple of anecdotes that this did help so feel free to try it if you want.

Still not able to log in to the game. Not since early May and update didn?t help. Still giving me a connection error message

[rakitka]

Has anyone lost their daily gift pop-up since the upgrade? The thing that gives you 8 rewards or 8 extra Baron?s tent cabbages. I gave it a few days after the update to sort itself out, but it?s still missing. Will open a ticket but thought I?d check here first.

[SpiritWind00]

I posted in another thread that I've made a report about this. Hoping they come back!

[planetyarnia]

If you aren't able to login after the update, try the following and let us know please:

1. Put your device in airplane mode or disconnect to wifi for a minute. Reconnect and open again. This should make sure that the game is getting a fresh connection and isn't fetching a last remembered one.

2. If you get an error, try logging in again and leave the game open for up to a minute if you're not getting any connection error. If you get a connection error, please come and let me know on the forum. Screenshots are helpful if you have them.

Alternative:
Reinstalling will install all of the game files again, so that might actually make your problem worse since it needs to download all of the art on your board. However, I did see a couple of anecdotes that this did help so feel free to try it if you want.

Thank you for your advice-I did try it and got in for a few minutes before being booted off again.Just tried again and No Joy…

[barbarix]

Ok,game seems to be working for me again… BUT: No apology? No extra credit of some sort (maybe even to the neighbors that missed out on things? ) no character that we might hve spent money for towards achieving? Will this come once you are fully sorted? Or is this it?…

[Nikospets]

Thank you for your advice-I did try it and got in for a few minutes before being booted off again.Just tried again and No Joy?

I am having the same problem! Got in after the update but booted out after a few minutes! I just got back in again so I will see how long it lasts!

[Kaspernme1]

Can?t access game

[setanta101]

Things have stabilised a lot for me .
Not perfect but I can get in most of the time with a few attempts .
Unfortunately wont have enough time to complete the current event.
I wonder is an extension being considered?
Or possibly award the prizes regardless as a (minor) compensation?