ONGOING ISSUE: Goal Prizes Re-Locking after Goal Completion

[[S8] HungryGoblin]

Last goal items just locked again today, no big surprise at this point but it's still super frustrating and irritating.

Attachment 62117

Is there any possibility that they'll get this fixed? If not, I'm really not seeing the point in continuing to play a game that erases all my progress every two weeks!

Unfortunately, I have not received an update for a resolution - sorry about that. This issue is still being investigated. The team appreciates your patience.

[fawziaj]

Last goal items just locked again today, no big surprise at this point but it's still super frustrating and irritating.

Attachment 62117

Is there any possibility that they'll get this fixed? If not, I'm really not seeing the point in continuing to play a game that erases all my progress every two weeks!

Hi
I've been having the same issue since a few weeks now
Written to support
No resolution to the problem yet
This is super frustrating

[fawziaj]

Hi fawziaj,

The link to contact Storm8 Support is in both mine and HungryGoblin's signatures. Alternatively, you can visit https://support.storm8.com to file a ticket.

Hey
I'm sorry for being so slow
But I don't understand how to do that
Could you plz explain
Thx

[pixiegamer]

Hey
I'm sorry for being so slow
But I don't understand how to do that
Could you plz explain
Thx

Sure:

1. Go to Storm8's support website at https://support.storm8.com. At the top right corner, you will find a link to 'Submit a request'

2. The 'Submit a request' page will ask you to enter your email address (so the support agent can continue communicating with you if needed), select a category for your request, give a subject (similar to a subject line you would put when writing an email), and a description. A separate section at the bottom allows you to upload attachments (if you have any screenshots, you can attach them to your message).

So, for this specific bug, you might choose "Quest/Goal/Challenge-related Issue" as the category, and select "Restaurant Story" for the game. You can detail what you've been experiencing in your game in the description.

Hope that helps

[fawziaj]

sure:

1. Go to storm8's support website at https://support.storm8.com. At the top right corner, you will find a link to 'submit a request'

2. The 'submit a request' page will ask you to enter your email address (so the support agent can continue communicating with you if needed), select a category for your request, give a subject (similar to a subject line you would put when writing an email), and a description. A separate section at the bottom allows you to upload attachments (if you have any screenshots, you can attach them to your message).

So, for this specific bug, you might choose "quest/goal/challenge-related issue" as the category, and select "restaurant story" for the game. You can detail what you've been experiencing in your game in the description.

Hope that helps

thank you so much!!! 💕

[fawziaj]

When is there going to be a resolution to this issue?
😭😭😭

[[S8] HungryGoblin]

When is there going to be a resolution to this issue?
������

Unfortunately, I do not have an update for you at the moment. The team is still investigating this issue. We appreciate your patience.

[Natasha_07]

I now have 'surf and turf' and 'sailor sea bass' recipes locked.

So are we supposed to go through all our decorations & appliances to see what's locked after we worked to complete these things.

[[S8] HungryGoblin]

I now have 'surf and turf' and 'sailor sea bass' recipes locked.

So are we supposed to go through all our decorations & appliances to see what's locked after we worked to complete these things.

Oh no, sorry about that! If you haven't already, please send a ticket with Support - they will be able to assist. Link is in my signature. Thanks!

[fawziaj]

Unfortunately, I do not have an update for you at the moment. The team is still investigating this issue. We appreciate your patience.

(((