ONGOING ISSUE: Goal Prizes Re-Locking after Goal Completion

[pixiegamer]

Moderator Note

Hello all,

This thread is regarding the following bug: goal prizes (appliances, recipes, and floor decor) are re-locking after players worked to unlock them during a goal.

This issue has been flagged over to the team for investigation. Any updates regarding this bug will be posted to this thread as and when they are received.

• The earliest known goal this started with is the Savory Subs 5-Day Goal which started July 15, 2021.
  
  
• If you have been affected by this issue, please first file a ticket with Storm8 Support. This helps the team record and track this issue further and more accurately.
  
  If you can, please include your operating system (whether you play on Android or iOS); what version of the operating system you are playing on; and what version and version number of Restaurant Story you were playing when this bug occurred in your Support request. Screenshots of this issue (example: the appliance/recipe is locked, but you have the recipe served on a counter, or the appliance displayed in your restaurant; or the floor decor is present in your restaurant but locked in your menu) are also encouraged.
  
  NOTE: Discussing Support Tickets is against forum rules. Any posts on this thread regarding Support actions or responses, or ticket numbers, will be moderated. However, you can continue discussing the issue and how it has affected you in this thread (see below).
  
  
• Support may sometimes close your ticket - this does NOT mean the issue is being ignored. Please note the following:
  
  

  When a ticket is closed, it does not necessarily mean the issue has been "solved". This issue on your account has been reported, and support is currently tracking the issue. Once they have the details of your report, there is no reason update it, or create a new ticket unless additional information has come to light. The team is still investigating so your patience is appreciated.

  
  
• Discussion of this issue (including its effects on your game/gameplay, attempted workarounds, and possible solutions, if any) is encouraged on this thread. You may also post screenshots of this issue here as well. How To Post A Photo On The Forums
  
  
• If you are uncomfortable posting on the thread, you may PM a mod so we can privately forward information to the report for the team.

Thank you for any information you can provide, and for your patience while the team looks into this.

--Mod Pixie