[Known Issue] Free Gift video

[sugarpinch]

My videos for free gifts won? t load. The horse just keeps galloping then quits.

[Kaspernme1]

Same here, video been doing it for a couple days now

[[S8] HungryGoblin]

Occasionally, videos don't work. This is a known issue. If you still need assistance, feel free to reach out to support here: https://support.storm8.com/hc/en-us/requests/new.

[[S8] HungryGoblin]

Same here, video been doing it for a couple days now

Your duplicate posts have been removed from another thread - please do not create additional ones there. Please refer to this thread here, and if you are still having issues, message support. Thank you!

[Kaspernme1]

When is this issue going to be fixed?

[[S8] HungryGoblin]

Since this video issue does not affect all players, and often resolves itself, we suggest that you continue to work with support if you are still having trouble.

[maxwilk]

Who do I contact for game not loading so I can get free gems

[[S8] HungryGoblin]

Who do I contact for game not loading so I can get free gems

Went ahead and moved this post to the appropriate thread. You can reach out to support using the link above!

[wiokro]

My videos will not load, neither for baron tent nor for daily win ?any suggestions?

IPad Pro,
Profile name : wiokro

[[S8] HungryGoblin]

My videos will not load, neither for baron tent nor for daily win ?any suggestions?

IPad Pro,
Profile name : wiokro

I went ahead and moved your post to this thread. Since this video issue doesn'tt affect all players, and often resolves itself, we suggest that you work with support if you are still having trouble. Link is in my signature.