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Thread: You've done it to me again!! Beyond furious

  1. #1
    Rhino Keeper
    Join Date
    Oct 2013
    Posts
    107

    You've done it to me again!! Beyond furious

    Ok now I extremely angry! You have taken away my progress now on all YELLOW SCHOOL BUS goals which I had completed and was working on mastering all recipes! You've also locked each Yellow School Bus stove/oven! I have screenshots of proof of THEFT if someone could tell me how to post! Also, DO NOT TELL ME TO OPEN A TICKET because this has happened before and to date they have DONE NOTHING! I've submitted two tickets on the last one they took away my progress and recipes! That was months ago and NOTHING i also noticed they've locked other ovens/stoves that i had unlocked. WHY? WHY are you taking my stuff away? I've spent real money on this game and this is theft! I'm so angry it's not even funny now! Please fix this!

  2. #2
    Oh no! Please log a ticket with Support: https://support.storm8.com/hc/en-us/requests/new. They'll be able to help.
    Storm8 Staff - [S8] HungryGoblin
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  3. #3
    Rhino Keeper
    Join Date
    Oct 2013
    Posts
    107
    It doesn't work creating a ticket! This happened a couple of months ago and I created two tickets and I'm STILL WAITING! They do NOT answer tickets!! Any other advice that will actually work??

  4. #4
    Unfortunately, you will need to continue with Support: https://support.storm8.com/hc/en-us/requests/new to address issues in your game. The game was previously unsupported, but is now. Please make sure you fill out the ticket form as completely as possible. Thanks.
    Last edited by [S8] HungryGoblin; 09-13-21 at 12:02 PM.
    Storm8 Staff - [S8] HungryGoblin
    Need help? Contact Storm8 through support.storm8.com
    Got a new device? Transfer your games here!
    Have Facebook or Twitter? LIKE and FOLLOW us here!

  5. #5
    Rhino Keeper
    Join Date
    Oct 2013
    Posts
    107
    Ok I created a ticket with attachments so we shall see. I'm not really holding my breath . Hopefully I will have better luck but if this is going to keep happening I'll have to quit this game and demand a refund for unused gems since it's just taking. Anyone else having an issue like this or am I just the lucky one??

  6. #6
    Rhino Keeper
    Join Date
    Oct 2013
    Posts
    107
    Day 3 and still waiting! Stoves/ovens NOT unlocked along with recipes!

  7. #7
    I checked and Support responded to you on Tuesday‬. Please check your spam folder as sometimes our tickets miss the inbox. Feel free to respond to the ticket, and do not post your communications from support in the forum as that would violate the Terms of Service. Thanks for understanding.
    .
    Storm8 Staff - [S8] HungryGoblin
    Need help? Contact Storm8 through support.storm8.com
    Got a new device? Transfer your games here!
    Have Facebook or Twitter? LIKE and FOLLOW us here!

  8. #8
    Rhino Keeper
    Join Date
    Oct 2013
    Posts
    107
    I responded. Not sure what they are asking since I explained everything to them in the ticket. Can you check again??? Thank you!!!! It's really appreciated.

  9. #9
    Rhino Keeper
    Join Date
    Oct 2013
    Posts
    107
    You've done it AGAIN!!!!! Taken away my recipes after I completed goals and was working on mastery! This last event you locked it back up on both appliances to show let two locked!! This has got to STOP! There is a programming error happening and it because I choose to purchase parts bc my friends do not really play and it would take weeks to get what I needed to complete a oven/stove so I purchased them. So since you are stealing my money or is this bait and switch??? Either fix or refund! This is the third one in a row now!

  10. #10
    Rhino Keeper
    Join Date
    Oct 2013
    Posts
    107
    How do I post a screenshot to show you what I'm talking it??!

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