Help - Game will not load

[puffymagicdragon]

This is not intermittent for me. It started that way but now I can’t get in at all since Wednesday afternoon. I have reinstalled, tried a different internet but nothing seems to work. I am missing out on tales for the first time. I can’t visit my neighbors to let them know why I am not visiting or sending gold.

[puffymagicdragon]

I am glad I am not the only one having problems. I updated my iPad to 15.1 and that didn’t help. I wonder how many people are actually having a problem and just give up and don’t report it.

[Frostyforest34]

This certainly looks like more than ?a handful? of players to me, plus we?ve already had long term players quit over this issue.

[puffymagicdragon]

Just a thought it seems to be level 200 level players having problems. I know I have a lot of useless junk in my storage that I wish I could delete to free up room. Maybe being able to store habitats would help. It’s sad that there are no easy answers for us long time players. I really enjoy the game and don’t want to quit but I think the game is quitting me.

[[S8] Elsa]

This is a safe space to vent your frustrations, but I'm also hoping for some details. ^^

I'm looking for specific dates (don't need times, just dates) on when each of you lost access. If you're intermittently connecting as well, dates of lost access and then gaining it would also help.

Edit to add: Pretty please don't update your support request unless you have new information to provide. Support records everything we need from your first ticket, unless they specifically ask you to complete actions. They won't be able to give you progress updates other than we are investigating it.

[Frostyforest34]

Just a thought it seems to be level 200 level players having problems. I know I have a lot of useless junk in my storage that I wish I could delete to free up room. Maybe being able to store habitats would help. It’s sad that there are no easy answers for us long time players. I really enjoy the game and don’t want to quit but I think the game is quitting me.

I intermittently have trouble connecting, and my accounts range from level 141-191, so I?m not even at level 200 yet.

I would love to be able to store habitats, and we have been asking for a long time for a way to trade some of our unusable materials for some sort of reward, like food or something.

[[S8] Elsa]

I intermittently have trouble connecting, and my accounts range from level 141-191, so I?m not even at level 200 yet.

I would love to be able to store habitats, and we have been asking for a long time for a way to trade some of our unusable materials for some sort of reward, like food or something.

This is helpful info.

Can you please message me your support ticket number if you submitted one? If you don't have one yet, can you please create a support ticket with a list of your accounts and known dates of loss of access and then pm me your ticket number?

Note: Don't post your ticket numbers in public. Message them to me privately.

[1goducks]

I haven’t been able to connect the last 3 days. I’m at level 200 and this has been going on for over a month. [removed ticket number]

[Frostyforest34]

This is helpful info.

Can you please message me your support ticket number if you submitted one? If you don't have one yet, can you please create a support ticket with a list of your accounts and known dates of loss of access and then pm me your ticket number?

Note: Don't post your ticket numbers in public. Message them to me privately.

Next time I have trouble I will submit a ticket. I did not keep a journal of all the times it happened. I was never locked out for more than an hour, though.

[Chelsea79]

It’s been 3 days for me.