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Thread: Help - Game will not load

  1. #21
    New Resident
    Join Date
    Sep 2021
    Posts
    1
    Dear S8! I join the messages written above. Sometimes I can't opem my island during more than a day. This is a big problem specially during the Dragon Tales, because I can't make tasks. This situation happens periodically for two weeks. Please, solve this problem! (iOs device)

  2. #22
    Rhino Keeper
    Join Date
    Jan 2015
    Posts
    107
    Im not from USA. Internet is ok. Using iOS.
    My little island (level 6) works perfectly, but my main island (level 200) does not upload. So the problem is with games in high levels.
    Higher level= heavier to upload

  3. #23
    Quote Originally Posted by mylord7 View Post
    Dear S8 support I have to report a severe logging problem that affects DS only and not the other S8 games for days now. When we try to log into the game, we get for several hours the well known "internet connection" error, that the game is online etc. So, the game is almost unplayable anymore. This problem exists for almost 10 days now, mainly on iOS devices (rarely on android) and it happens to maximum level (200) islands only. Islands at lower level with less data to load have no problem at all.

    I will give you some more info that may help you find out the problem. I live in Greece and the problem exists with all the ISP (Internet Service Providers), using Wi-FI or Mobile Data. Most of the times I am able to solve this problem by using a VPN, connecting my internet to other neighbour countries, like Italy etc. and then I log into these high level islands normally. The first login (using the VPN) sometimes needs a couple of re-tries, but then it's fine. I first thought that it was a problem that has to do with the Greek ISP only and the internet routing from here to the S8 servers, but as long as I found out this topic, then it seems that it is a severe problem that affects various countries. I am not sure if it is a routing problem to the Server that iOS devices use to connect to (with several "Request Time Outs" during the routing procedure) or something else, like Server overloading (I estimate a major problem with Server's RAM), as the High level islands are the only one affected by that. Perhaps, a combo of the above mentioned problems.

    It's no need to open a ticket, as it has nothing to do with my account. It is a general problem and I am sure that other caretakers will mention it too. By the way, all my neighbours from Russian territories have the same problem too.

    Please, contact your Server provider to investigate on this and if you need some more help on your investigation, please guide me how to provide it to you.
    If you're experiencing any issues with your account, which it sounds like you are, you will still need to please submit a ticket to Support at Storm8. Link is in my signature

  4. #24
    Quote Originally Posted by Plushka66 View Post
    Dear storm8, I fully support mylord7. I am in Russia. My problems started with the beginning of the current Dragon tales event. I do not know if this is due to the territorial location, my friends who are in other parts of the world experience the same difficulties with entering the game on significantly developed islands.
    Today I have been trying to login into the game with IOS device for 5 hours already. So far to no avail. I tried restarting the device and the game, as well as vpn, which also did not solve the problem. I'm not such a sophisticated user, but apparently there are clearly problems with synchronization with the server, due to data loading failure since my daughter logs in to her island from my device freely. So I agree with the previous author that the developed islands with many epic dragons and varied habitats are affected.

    Please correct the problem.
    If you're experiencing any issues with your account, which it sounds like you are, you will still need to please submit a ticket to Support at Storm8. Link is in my signature

  5. #25
    Nightclub Owner
    Join Date
    Sep 2013
    Posts
    5,383
    It seems to me that the connection problems are worse right around update times
    Island Name: Amer Island

    1883+ Unique Dragons Hatched
    409+ Unique Dragon Eggs in Storage

  6. #26
    Nightclub Owner
    Join Date
    Sep 2013
    Posts
    5,383
    Please, please, please check on your end S8 - none of your 'solutions' are working for me. I got suddenly bumped out of the game and now can't get back in
    Island Name: Amer Island

    1883+ Unique Dragons Hatched
    409+ Unique Dragon Eggs in Storage

  7. #27
    Executive Chef deadpixel's Avatar
    Join Date
    Mar 2011
    Location
    Southeast Asia
    Posts
    2,544
    Quote Originally Posted by amerirish View Post
    Please, please, please check on your end S8 - none of your 'solutions' are working for me. I got suddenly bumped out of the game and now can't get back in
    I'm experiencing the same issues. Can't get into my DS games on any of my devices and accounts. It was intermittent the last couple of weeks but seems to be dead today.

    Maybe this is fate telling me that I should finally leave off DS. It's a good thing that I haven't spent a red cent on this game in the last year.

  8. #28
    Fashion Designer
    Join Date
    Jun 2015
    Posts
    590
    My game is constantly crashing (every 30 seconds) and I'm sick of hearing that it's on MY end.

    Hubby is a tech guru for a networking company in Silicon Valley so we're set up extremely well. I'm an online video gamer and this game is plagued with memory leaks.

    Less than 12 hours later:
    Now Castle Story won't load … too funny
    Last edited by Nuicakes; 09-29-21 at 08:45 PM.
    ~~~~~~
    Dragon Story, Castle Story, Fantasy Forest: Nuicakes
    Playing on an iPad Pro 11" with 4 GB RAM, 512 GB storage, A10X Fusion cpu and using 5 GHz wifi.

  9. #29
    Executive Chef deadpixel's Avatar
    Join Date
    Mar 2011
    Location
    Southeast Asia
    Posts
    2,544
    Quote Originally Posted by deadpixel View Post
    I'm experiencing the same issues. Can't get into my DS games on any of my devices and accounts. It was intermittent the last couple of weeks but seems to be dead today.

    Maybe this is fate telling me that I should finally leave off DS. It's a good thing that I haven't spent a red cent on this game in the last year.
    Finally! Got in an hour ago. How much time do I need to make up for? Well, at least I managed to bread the Risen Dragon the moment I logged in.

  10. #30
    I have been trying for an hour to get in the game. I sent a ticket. My internet connection is fine. This happens quite often and is very frustrating.

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