Page 1 of 42 12311 ... LastLast
Results 1 to 10 of 430

Thread: Help - Game will not load

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. #1
    Fashion Designer
    Join Date
    Apr 2011
    Posts
    992

    Help - Game will not load

    I can?t get Dragon Story to connect. All of my other S8 games are working fine. Anybody else having this problem? Any advice? Thanks!

    UPDATE FROM S8 3/14/22

    Quote Originally Posted by [S8] Elsa View Post
    Our team would like to resolve this as soon as possible. While we're not absolutely sure, we think you're timing out due to the amount of information that's trying to load when you log into the game. A common denominator was extremely difficult to pinpoint since every player has unique islands. This will very likely require an update to the game client, which will be a significant body of work because other improvements will need to be included. Unfortunately, this means more waiting.

    We appreciate your love for our game and understand that you've been waiting for good news. We're currently experiencing challenges with resources and are working to resolve those as soon as we can. Unfortunately, at this time I can't offer a date but I'll be sure to share more information as soon as it's available. Thank you for your continued patience and for all of the troubleshooting that you've completed to help us research this.

    As for compensation, we'll evaluate this at a later time when the issue is resolved. Thank you again for your grace and patience.

    If storing items does help you, we appreciate you doing this while you wait.
    Instructions if you are experiencing this:
    Please complete this first!
    Quote Originally Posted by SpiritWind00 View Post
    There is a lot going on behind the scenes trying to resolve this for you all. You won't get a 'valid reply' because the issue is being investigated. Here's a summary to keep you all in the loop:

    1. update to iOS15 if you haven't already
    2. only send 1 ticket once for each ID you have. Support collates all ticket information for S8 to investigate. Do not update your ticket unless you have additional information you have not previously provided. If your ticket is closed it does not mean that the issue has been fixed and you should not log another one; the issue is still being investigated.
    3. when you do log a ticket, be really specific in the details you provide. eg, what connection types you use, steps you've tried, in-game actions you did before you were stopped being able to play. As much detail as possible about anything.

    Thanks.
    Quote Originally Posted by Paul__ View Post
    The support team is tracking the issue for investigation.

    - If you are able to update your device to iOS 15, please go ahead and do this.
    - If you are able to troubleshoot with your internet service provider, please also try this.
    - If neither of these improve your game connectivity, please contact support using the link in my signature.
    Quote Originally Posted by [S8] Elsa View Post
    Hi everyone. If you've submitted a support ticket, you don't need to update it again. Support is tracking the issue for investigation. Once they have the details they need of your case, you don't need to update your ticket further unless you have new information. Our teams didn't see a cause on our end, but we're still investigating.

    This also seems to occur intermittently for those experiencing it. If you're able to enter the game, try storing decorations (flowers, trophies, statues, etc) and if that helps, update your ticket so we can add that to the tracking.
    Quote Originally Posted by [S8] Elsa View Post
    This is a safe space to vent your frustrations, but I'm also hoping for some details. ^^

    I'm looking for specific dates (don't need times, just dates) on when each of you lost access. If you're intermittently connecting as well, dates of lost access and then gaining it would also help.

    Edit to add: Pretty please don't update your support request unless you have new information to provide. Support records everything we need from your first ticket, unless they specifically ask you to complete actions. They won't be able to give you progress updates other than we are investigating it.
    Last edited by SpiritWind00; 03-21-22 at 10:25 PM. Reason: updated with instructions

  2. #2
    Quote Originally Posted by laurelsail View Post
    I can?t get Dragon Story to connect. All of my other S8 games are working fine. Anybody else having this problem? Any advice? Thanks!
    If you're experiencing any issues with your account, please submit a ticket to Support at Storm8. Link is in my signature

  3. #3
    Fashion Designer
    Join Date
    Apr 2011
    Posts
    992
    Quote Originally Posted by [S8] Vanellope View Post
    If you're experiencing any issues with your account, please submit a ticket to Support at Storm8. Link is in my signature
    Is S8 going to do anything to fix the log in problem with Dragon Story? At this point the game is unusable. I haven?t received any valid replies to my support tickets regarding this issue.

  4. #4
    Moderator SpiritWind00's Avatar
    Join Date
    Jun 2013
    Location
    The Glimmerwood!
    Posts
    14,975
    Quote Originally Posted by laurelsail View Post
    Is S8 going to do anything to fix the log in problem with Dragon Story? At this point the game is unusable. I haven?t received any valid replies to my support tickets regarding this issue.
    There is a lot going on behind the scenes trying to resolve this for you all. You won't get a 'valid reply' because the issue is being investigated. Here's a summary to keep you all in the loop:

    1. update to iOS15 if you haven't already
    2. only send 1 ticket once for each ID you have. Support collates all ticket information for S8 to investigate. Do not update your ticket unless you have additional information you have not previously provided. If your ticket is closed it does not mean that the issue has been fixed and you should not log another one; the issue is still being investigated.
    3. when you do log a ticket, be really specific in the details you provide. eg, what connection types you use, steps you've tried, in-game actions you did before you were stopped being able to play. As much detail as possible about anything.
    4. Elsa has now asked for dates (above)
    5. when you have your 1 ticket number, please send that to Elsa by PM. Do not ever post your ticket number on the forum. Here's a quick link to send a PM to Elsa: click here

    Thanks.

  5. #5
    Are there any updates on the log in problem? Has anyone been able to log in?

  6. #6
    Host(ess)
    Join Date
    Apr 2016
    Location
    New Zealand 🇳🇿
    Posts
    22

    Angry

    Quote Originally Posted by [S8] Vanellope View Post
    If you're experiencing any issues with your account, please submit a ticket to Support at Storm8. Link is in my signature
    Hi I?ve been locked out for days. I also can access other games and other accounts on Dragon Story. Yet my main account I?ve had for years will not allow me access. So frustrated 😤

  7. #7
    Nightclub Owner
    Join Date
    Sep 2013
    Posts
    5,390
    I'm having the same problem and I also had this happen just last week! I've done everything they tell you to do (force close, reboot device, reboot router/wifi connection, uninstall/reinstall the app) still not working!
    Island Name: Amer Island

    1883+ Unique Dragons Hatched
    409+ Unique Dragon Eggs in Storage

  8. #8
    Quote Originally Posted by amerirish View Post
    I'm having the same problem and I also had this happen just last week! I've done everything they tell you to do (force close, reboot device, reboot router/wifi connection, uninstall/reinstall the app) still not working!
    Please contact support using the link in my signature. They'll be able to check your account.

    (Moving to Bugs & Issues Forum)
    Paul__ ~ Moderator

    Need me? Click to send a private message
    Having trouble with your game? Storm8 Support Link

  9. #9
    Nightclub Owner
    Join Date
    Sep 2013
    Posts
    5,390
    Uggghhh, it's happening again!! Why are there periods of time that the game just won't connect for some players? And I DO NOT want to hear that it's on my end because IT'S NOT!
    Island Name: Amer Island

    1883+ Unique Dragons Hatched
    409+ Unique Dragon Eggs in Storage

  10. #10
    Host(ess) rachelasw's Avatar
    Join Date
    Jan 2019
    Location
    East
    Posts
    23

    Question Are the DS Servers Down?

    Are there any issues with the DS servers? I've been trying unsuccessfully to connect to the game servers for the last 20 minutes on various devices with different accounts.

    1. There is nothing wrong with my internet connection. I can get into Castle Story without any issues.
    2. There is nothing wrong with my devices (see #1 above).
    3. This has been happening intermittently over the past month. It usually clears up after a couple of minutes but not this time.
    4. I am not contacting support because this isn't an issue with my game and also, the issue would probably be solved by the time they see my ticket.


    Is anyone else experiencing this?

Page 1 of 42 12311 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •