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Thread: Help - Game will not load

  1. #1
    Fashion Designer
    Join Date
    Apr 2011
    Posts
    984

    Help - Game will not load

    I can?t get Dragon Story to connect. All of my other S8 games are working fine. Anybody else having this problem? Any advice? Thanks!

    Instructions if you are experiencing this:
    Please complete this first!
    Quote Originally Posted by SpiritWind00 View Post
    There is a lot going on behind the scenes trying to resolve this for you all. You won't get a 'valid reply' because the issue is being investigated. Here's a summary to keep you all in the loop:

    1. update to iOS15 if you haven't already
    2. only send 1 ticket once for each ID you have. Support collates all ticket information for S8 to investigate. Do not update your ticket unless you have additional information you have not previously provided. If your ticket is closed it does not mean that the issue has been fixed and you should not log another one; the issue is still being investigated.
    3. when you do log a ticket, be really specific in the details you provide. eg, what connection types you use, steps you've tried, in-game actions you did before you were stopped being able to play. As much detail as possible about anything.

    Thanks.
    Last edited by [S8] Elsa; 12-06-21 at 05:23 PM. Reason: updated with instructions

  2. #2
    Quote Originally Posted by laurelsail View Post
    I can?t get Dragon Story to connect. All of my other S8 games are working fine. Anybody else having this problem? Any advice? Thanks!
    If you're experiencing any issues with your account, please submit a ticket to Support at Storm8. Link is in my signature

  3. #3
    Nightclub Owner
    Join Date
    Sep 2013
    Posts
    5,390
    I'm having the same problem and I also had this happen just last week! I've done everything they tell you to do (force close, reboot device, reboot router/wifi connection, uninstall/reinstall the app) still not working!
    Island Name: Amer Island

    1883+ Unique Dragons Hatched
    409+ Unique Dragon Eggs in Storage

  4. #4
    Quote Originally Posted by amerirish View Post
    I'm having the same problem and I also had this happen just last week! I've done everything they tell you to do (force close, reboot device, reboot router/wifi connection, uninstall/reinstall the app) still not working!
    Please contact support using the link in my signature. They'll be able to check your account.

    (Moving to Bugs & Issues Forum)
    Paul__ ~ Moderator

    Need me? Click to send a private message
    Having trouble with your game? Storm8 Support Link

  5. #5
    Nightclub Owner
    Join Date
    Sep 2013
    Posts
    5,390
    Uggghhh, it's happening again!! Why are there periods of time that the game just won't connect for some players? And I DO NOT want to hear that it's on my end because IT'S NOT!
    Island Name: Amer Island

    1883+ Unique Dragons Hatched
    409+ Unique Dragon Eggs in Storage

  6. #6
    Host(ess) rachelasw's Avatar
    Join Date
    Jan 2019
    Location
    East
    Posts
    23

    Question Are the DS Servers Down?

    Are there any issues with the DS servers? I've been trying unsuccessfully to connect to the game servers for the last 20 minutes on various devices with different accounts.

    1. There is nothing wrong with my internet connection. I can get into Castle Story without any issues.
    2. There is nothing wrong with my devices (see #1 above).
    3. This has been happening intermittently over the past month. It usually clears up after a couple of minutes but not this time.
    4. I am not contacting support because this isn't an issue with my game and also, the issue would probably be solved by the time they see my ticket.


    Is anyone else experiencing this?

  7. #7
    Host(ess) rachelasw's Avatar
    Join Date
    Jan 2019
    Location
    East
    Posts
    23
    I tapped on the retry many times over the last two hours and finally managed to get in.

    No force-closing, no resetting or restarting of the device. I can only conclude that there was some unexpected downtime.

  8. #8
    Host(ess)
    Join Date
    Aug 2015
    Posts
    30

    Help - Game will not load

    Can someone please help me, My game hasn?t been able to load for two days now... I?ve tried turning my phone off, I?ve tried re-installing the game, I?ve tried using a different device, nothing works. This has been going on 5/6 weeks now, it just stops working for a day or two at at time. It?s so frustrating. I?ve now lost out on two dragons from battles and I?ve won every single dragon battle since they started. I?ve had to pay out 1000 gold for the final dragon of tales because it won?t let me finish. I?ve had to spend so much gold not to miss out and now have little left. I have no chance in the this current tales event. I have no idea why this is happening. I?ve heard from other people that this has happened to as so I know it?s not just me. Admin please help, I can?t raise a ticket as I can?t get into the game. Asagm

  9. #9
    Nightclub Owner
    Join Date
    Sep 2013
    Posts
    5,390
    This has been happening a lot for me too. I also did all of the usual recommended tricks: reset my router, force close the app, restart my phone, uninstall/reinstall the app, etc.
    Last edited by SpiritWind00; 09-09-21 at 04:53 PM. Reason: support comments removed
    Island Name: Amer Island

    1883+ Unique Dragons Hatched
    409+ Unique Dragon Eggs in Storage

  10. #10
    Host(ess)
    Join Date
    Aug 2015
    Posts
    30
    I?ve had the same problem on and off for weeks

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