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Thread: Help - Game will not load

  1. #101
    Fashion Designer
    Join Date
    Apr 2011
    Posts
    990
    Is S8 ever going to fix Dragon Story? I have lost so much gold and food collecting, not to mention dragons I have just about had it. I have literally been playing since Day 1 but if they can’t get this rectified soon I am done.

  2. #102
    Thank you for your updates! I have forwarded this to the team.

    Just a reminder, If anyone has specific dates or time ranges (like if they are having the issue only during dragon tales events) please feel free to update your ticket or create one if you haven't already. You can then send a PM to Elsa with the ticket number.
    Paul__ ~ Moderator

    Need me? Click to send a private message
    Having trouble with your game? Storm8 Support Link

  3. #103
    Rhino Keeper
    Join Date
    Jan 2014
    Location
    UK
    Posts
    354
    I have just submitted a ticket to Storm8 for this issue. Fantasy Forest works fine. I?m using an iPad mini 6, with 256 Gb and IOS 15.1.

    I loaded FF and DS to my MacBook Air M1. Both games loaded and played, although I had not logged in. After logging in, FF worked fine at my level (200). When I attempted to log into DS with my Storm8 account, I got the same internet connection issue although it appeared the data had transferred across.

    I am in UK, on level 200 and have been playing for years. This is the first time that not being able to log in for more than a couple of hours has happened to me. There have been occasions if I could not log in for minutes.

    I am playing Tales.

    If my neighbours, Hidden, Blue Bayou and Cindy are reading this thread, then I am sorry if I am unable to send you gold
    Last edited by greywagtail; 11-30-21 at 08:50 AM. Reason: Extra
    Dragon Story - Iceland, Fantasy Forest Story - Saint Mary

  4. #104
    New Resident
    Join Date
    May 2017
    Posts
    2
    Found a way to enter the game. To collect gold.
    Installed the old version "Dragon Story: halloween"
    Hope my island doesn't break.

  5. #105
    Rhino Keeper
    Join Date
    Jan 2014
    Location
    UK
    Posts
    354
    Quote Originally Posted by gphra View Post
    Found a way to enter the game. To collect gold.
    Installed the old version "Dragon Story: halloween"
    Hope my island doesn't break.
    Is your island up to date without a roll back?

    Perhaps this information might help Support fix the issue?
    Dragon Story - Iceland, Fantasy Forest Story - Saint Mary

  6. #106
    Fashion Designer
    Join Date
    Apr 2011
    Posts
    990
    How did you reinstall? It doesn’t come up in my App Store…. Thanks!


    QUOTE=gphra;1661225]Found a way to enter the game. To collect gold.
    Installed the old version "Dragon Story: halloween"
    Hope my island doesn't break.[/QUOTE]

  7. #107
    New Resident
    Join Date
    May 2017
    Posts
    2
    Click image for larger version. 

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    difficult to explain. translate.google mangles the translation.
    Last edited by gphra; 11-30-21 at 10:50 PM.

  8. #108
    Host(ess)
    Join Date
    Aug 2015
    Posts
    32
    Ive been locked out for five days now, haven?t been able to get in since the Black Friday sales started. Before that I had acces for mtwenty four hours and before that I was locked out for two weeks straight. I?m level two hundred

  9. #109
    Host(ess)
    Join Date
    Aug 2015
    Posts
    32
    This has been going on and off now for three months. Never had a problem before. It feels like nobody is doing anything about it or helping. Hopefully they are but communication is terrible.

  10. #110
    Rhino Keeper
    Join Date
    Jan 2014
    Location
    UK
    Posts
    354
    It is disappointing that it is the loyal people like us are affected with some giving up the game as a result. Hopefully some of the information on this thread might help Storm8 Support. I’m giving them the benefit of the doubt right now - the issue might be hard to track down. I still can’t get in either.
    Dragon Story - Iceland, Fantasy Forest Story - Saint Mary

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