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Thread: Help - Game will not load

  1. #421
    Fashion Designer
    Join Date
    Jun 2015
    Posts
    598
    Quote Originally Posted by puffymagicdragon View Post
    How about an update when the login problem will be fixed? All I hear is silence. It’s terrible we are treated this way.

    Ditto. Locked out for a month now. Smh
    ~~~~~~
    Dragon Story, Castle Story: ​Nuicakes
    Playing on an iPad Pro 11" with 4 GB RAM, 512 GB storage, A10X Fusion cpu and using 5 GHz wifi.


  2. #422
    Still waiting for an update please don’t ignore us.

  3. #423
    Rhino Keeper
    Join Date
    Sep 2015
    Posts
    107
    This is so unprofessional. When are we getting an update? Answer please.

  4. #424
    Executive Chef
    Join Date
    Feb 2019
    Posts
    2,131
    I've seen people saying that it is only level 200 players who are getting locked out, but I am having more and more and more trouble accessing the game, and my games are level 192, 181, 170, and 156. The one that I have the most trouble with is actually my level 181 game. 170 is getting rapidly harder and harder to access.
    I've spent thousands of dollars on Storm8 games, but I'm still not valued by the company.

  5. #425
    Rhino Keeper AMuffins's Avatar
    Join Date
    Nov 2014
    Location
    Private Island
    Posts
    124

    Game not loading

    Game stop loading last night. Now this morning still NOT loading. Is the system Down again? Just had this problem a few months ago. Storm8 said they lost internet from 3rd party.
    Not accepting neighbors at this time.

  6. #426
    Executive Chef
    Join Date
    Feb 2019
    Posts
    2,131
    Locked out in the final moments of the leaderboard so can't check to see where I am, can't finish my final quest to collect points, can't finish evolving all those Diamond dragons I put in for tons of points. This is ridiculous!!!!!

    I was thinking about dropping serious bank to get all my habitats upgraded, but what's the point in investing more money in this game if I can't even access it to look at my dragon collection and participate in events? Seriously, Storm8, figure this out!!!
    I've spent thousands of dollars on Storm8 games, but I'm still not valued by the company.

  7. #427
    Quote Originally Posted by [S8] Elsa View Post
    Our team would like to resolve this as soon as possible. While we're not absolutely sure, we think you're timing out due to the amount of information that's trying to load when you log into the game. A common denominator was extremely difficult to pinpoint since every player has unique islands. This will very likely require an update to the game client, which will be a significant body of work because other improvements will need to be included. Unfortunately, this means more waiting.

    We appreciate your love for our game and understand that you've been waiting for good news. We're currently experiencing challenges with resources and are working to resolve those as soon as we can. Unfortunately, at this time I can't offer a date but I'll be sure to share more information as soon as it's available. Thank you for your continued patience and for all of the troubleshooting that you've completed to help us research this.

    As for compensation, we'll evaluate this at a later time when the issue is resolved. Thank you again for your grace and patience.

    If storing items does help you, we appreciate you doing this while you wait.
    I'll share when more information is available. We're still experiencing challenges with staff and scheduling, but have made some strides to resolve this. There isn't a date to share on when Dragon Story will receive the update, but our team is working hard to take care of this! In addition to our fixes, there's App Store requirements that have to be completed too.

    For those of you who also play Castle Story on iOS, you may have noticed the game recently received an update with some changes to help players log in. We found there wasn't any bug with the game, but if you've played for a really long time or have an ultra impressive Kingdom, then you might have some struggles logging in. There's still some things to smooth out, so if you're having struggles thanks again for bearing with us!

    The things we learn from that will basically help us help Dragon Story, too. We believe this is the same issue.

    The update for Dragon Story will come through the App Store the way Castle Story did for these fixes. It's possible when it's ready that you'll get it before I have the opportunity to post on the thread.

    We appreciate the continued patience.

  8. #428
    Fashion Designer
    Join Date
    Apr 2014
    Posts
    854
    Can?t log in for a couple days now. Tried everything. I feel like I?m going to lose everything and I?ve been playing since 2013. Maybe it?s time to move on? so sad!

  9. #429
    New Resident
    Join Date
    Oct 2013
    Posts
    2
    Me too

  10. #430
    Haven?t been able to get in for 6 days now, no matter what I do. Sucks

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