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Thread: Can't Open App (?)

  1. #1
    Nightclub Owner
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    Sep 2013
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    Can't Open App (?)

    I've been trying to get into the game for like a half hour but it won't open. I force closed, I restarted my phone, I uninstalled/reinstalled the app and restarted my phone again. Anyone else having this problem?

    ETA: My internet connection is up and running.
    Island Name: Amer Island

    1883+ Unique Dragons Hatched
    409+ Unique Dragon Eggs in Storage

  2. #2
    Moderator SpiritWind00's Avatar
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    S8 provided this link a ways back and it's a good way to find out if the games are down for you or everyone. visit https://downforeveryoneorjustme.com/...rod.storm8.com

  3. #3
    Nightclub Owner
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    Quote Originally Posted by SpiritWind00 View Post
    S8 provided this link a ways back and it's a good way to find out if the games are down for you or everyone. visit https://downforeveryoneorjustme.com/...rod.storm8.com
    Oh, thanks. That's helpful. So it says that it's just me - any suggestions other than what I've already tried to get it back up?

    ETA: So this is really weird; I still have my old iPhone 6+ on my account and tried to open the app on that - still can't connect!
    Last edited by amerirish; 08-17-21 at 06:49 PM.
    Island Name: Amer Island

    1883+ Unique Dragons Hatched
    409+ Unique Dragon Eggs in Storage

  4. #4
    Executive Chef deadpixel's Avatar
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    Quote Originally Posted by amerirish View Post
    Oh, thanks. That's helpful. So it says that it's just me - any suggestions other than what I've already tried to get it back up?

    ETA: So this is really weird; I still have my old iPhone 6+ on my account and tried to open the app on that - still can't connect!
    Perhaps it's not just you. I couldn't get in on my iPhone 11 Pro Max. Forced closed and reopened a dozen times, really. Tried it on my iPad and it went right in. Forced closed DS on my iPad and tried going in again on my iPhone, no joy

  5. #5
    Please contact support using the link in my signature. They'll be able to check your account.

    Moving this thread to Bugs & Issues forum.
    Paul__ ~ Moderator

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    Having trouble with your game? Storm8 Support Link

  6. #6
    Nightclub Owner
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    I sent a ticket which was answered and then turned off my phone, waited a minute, then I was finally able to get back in the game. I'm going to have to scramble to catch up on the Tournament
    Island Name: Amer Island

    1883+ Unique Dragons Hatched
    409+ Unique Dragon Eggs in Storage

  7. #7
    Glad to hear.
    Paul__ ~ Moderator

    Need me? Click to send a private message
    Having trouble with your game? Storm8 Support Link

  8. #8
    Nightclub Owner
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    OMG, again with the connection problem!!!! Every update it seems this glitch comes back in addition to the other random black outs I wish they would fix this darn problem
    Island Name: Amer Island

    1883+ Unique Dragons Hatched
    409+ Unique Dragon Eggs in Storage

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