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Thread: Need help. Support is not responding

  1. #1
    New Resident
    Join Date
    Jan 2016
    Posts
    2

    Need help. Support is not responding

    Hello,

    I have raised on sunday a support ticket. Due to game reset i have lost a part to craft handler dragon. At the moment i am stucked, as i can not go on playing the dragon tales event. I am 2 days behind.

    I was expecting that i will receive an answer on monday. Nothing happened.

    I am really disappointed that i did not get any response as it is critical for the gameplay.

    Who can help me?

    Thanks a lot

  2. #2
    Executive Chef
    Join Date
    Nov 2012
    Posts
    2,809
    Monday was a holiday (Martin Luther King Day) in the US, so the team might not have been working. It also sometimes takes a few business days for them to respond.


  3. #3
    New Resident
    Join Date
    Jan 2016
    Posts
    2
    Now i got help. I was not aware of the holiday in the us.

  4. #4
    Moderator SpiritWind00's Avatar
    Join Date
    Jun 2013
    Location
    The Glimmerwood!
    Posts
    13,167
    Closing thread as issue (hopefully) resolved. If not please let me know by clicking on my name and send me a message.

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