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Thread: Need help. Support is not responding

  1. #1
    New Resident
    Join Date
    Jan 2016

    Need help. Support is not responding


    I have raised on sunday a support ticket. Due to game reset i have lost a part to craft handler dragon. At the moment i am stucked, as i can not go on playing the dragon tales event. I am 2 days behind.

    I was expecting that i will receive an answer on monday. Nothing happened.

    I am really disappointed that i did not get any response as it is critical for the gameplay.

    Who can help me?

    Thanks a lot

  2. #2
    Monday was a holiday (Martin Luther King Day) in the US, so the team might not have been working. It also sometimes takes a few business days for them to respond.
    Paul__ ~ Moderator

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    Having trouble with your game? Storm8 Support Link

  3. #3
    New Resident
    Join Date
    Jan 2016
    Now i got help. I was not aware of the holiday in the us.

  4. #4
    Moderator SpiritWind00's Avatar
    Join Date
    Jun 2013
    The Glimmerwood!
    Closing thread as issue (hopefully) resolved. If not please let me know by clicking on my name and send me a message.

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